Web accessibility

The City of Adelaide is committed to making its online content accessible to the widest possible audience.

To meet its accessibility commitment, the City of Adelaide strives to achieve the international standard of Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1.

For foreign language speakers, the City of Adelaide publishes its website in over 100 different languages

Contact us for support

If you are having difficulty accessing any online content produced by the City of Adelaide, please contact us at [email protected] and provide the following information:

  • your contact details
  • the location of the page you are accessing (website address/URL)
  • the operating system and browser version you are using 
  • any other software you are using
  • the nature of the problem you are experiencing.

The City of Adelaide will work with you to provide the information you are seeking in an accessible format.

Known issues

Downloadable documents

Documents (such as forms, strategies, plans, policies, historical information) on this website are presented as Portable Document Format (PDF) and where possible, also in Microsoft Word format (DOC). PDFs can be viewed in most internet browsers, or by using the free Adobe Acrobat Reader. A free Microsoft Word Viewer is also available.

For technical and legal reasons, some documents cannot be provided in alternative formats. Alternative formats can be provided on request, by emailing us at [email protected].

Video and audio

Video and audio are used on this website. Where possible, closed captions and transcripts will be made available to enable access for hearing-impaired visitors (as well as visitors without speakers or headphones).

Online maps, databases, and online services

Some online maps, databases, and online services accessed via this site do not meet current accessibility standards. If you have difficulty accessing an online map, online service or database, please contact us for assistance, by emailing us at [email protected].