Bin requests and issues

This page is to make a request or report an issue with a residential bin. If you have a request or issue with a business bin, please visit our waste & recycling for business page for more information.

On this page

Missing, stolen or damaged bin

Residents within Adelaide city and North Adelaide may request a bin repair or replacement if you meet one of the below requirements:

New bin requests

Requests for new red, yellow or green bins can be made with Cleanaway:

  1. online using the Resident Waste Portal
  2. by calling 1800 777 844 from 8:00 am to 5:00 pm Monday to Friday.

Stolen bins

Has your red, yellow or green bin gone missing?

To get a replacement you can report to Cleanaway:

  1. online using the Resident Waste Portal
  2. by calling 1800 777 844 from 8:00 am to 5:00 pm Monday to Friday.

Damaged bins

Damaged bins will be repaired or replaced.

If your bin is damaged you can report it to Cleanaway:

  1. online using the Resident Waste Portal
  2. by calling 1800 777 844 from 8:00 am to 5:00 pm Monday to Friday.

Missed bin collection

If your bin collection was missed you can report it to Cleanaway:

  1. online using the Resident Waste Portal
  2. by calling 1800 777 844 from 8:00 am to 5:00 pm Monday to Friday.

Collections on public holidays

Bins are collected on all public holidays except for Christmas and New Year's Day.

Collections will occur a day later than usual for the following days:

Wednesday collections (25 December / 1 January) will occur on Thursday (26 December / 2 January)

Thursday collections (26 December / 2 January) will occur on Friday (27 December / 3 January)

Friday collections (27 December / 3 January) will occur on Saturday (28 December / 4 January)

Bins left on street

If bins are left on the footpath or street 24 hours before or after collection, you can report it to us:

  1. any time using our online bin left on footpath/street form 
  2. during business hours on (08) 8203 7203 
  3. during business hours at our Customer Centre

Business hours are 8:30 am to 5:00 pm Monday to Friday. 

          To investigate reports of bins left on footpath/street we need:

          • full address or detailed location of the bin
          • the bin type (general waste, recycling or organics)
          • details of any signage at the location
          • any other relevant information

          In case we need more information, we will also collect your:

          • name
          • email address
          • phone number.

          We aim to investigate reports within three business days.

          It may take longer if we require more information.

          Please note that once the report is complete, our officers will take one of the follow actions:

          • The bin may be removed by us or our contactor Cleanaway
          • A sticker notice placed on the bin to inform resident of our visit and the conditions
          • Take no action as the bin has already been removed by resident
          • Liaise with our contractor on your or the resident's behalf to ensure a better outcome

          Bin no longer needed

          If you no longer require a bin you can report it to Cleanaway:

          1. online using the Resident Waste Portal
          2. by calling 1800 777 844 from 8:00 am to 5:00 pm Monday to Friday.

          Swap, upsize or downsize a bin

          Residents can swap, upsize or downsize some waste services.

          Swapping a bin

          You can swap between 140L and 240L yellow recycling or green organics bins.

          To arrange a bin swap call Cleanaway on 1800 777 844 from 8:00 am to 5:00 pm Monday to Friday.

            Upsizing a bin

            Residents can upsize bins if their regular waste service is not suitable.

            Costs for upsized services can be found in the fees and charges schedule.

            Options include upsizing:

            • red general waste bin to a 240L service
            • yellow recycling bin to a 360L service
            • green organics bin to a 240L service.

            Call us on (08) 8203 7203 or visit us in person at our Customer Centre to request an upsized service.

              Downsizing a bin

              If you no longer require an upsized service, you can downsize your bin.

              Call us on (08) 8203 7203 or visit us in person at our Customer Centre to request downsize a service.

              What happens next

              After you have lodged your request, you will need to put your empty bin out on the kerb until it has been replaced.

                Your bin must be empty to be swapped.

                If your bin already has waste in it, you can either:

                • remove the rubbish from the bin and lodge a request for the bin to be replaced, or
                • lodge a request after your scheduled collection day.

                  Need more information?

                  If you have any questions about bins, please contact the Customer Centre:

                  8203 7203

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