E-scooters and share bikes

We’ve invited e-scooters and share bikes back to the city. Check directly with the companies for updates.

The companies will be required to clean their scooters and bikes regularly, track usage for any contact tracing, and work with the health authorities.

The City of Adelaide has provided two operators with a permit to run an e-scooter share program and one operator to run a share bike program in the city. In addition, a trial to extend the permitted e-scooter area to North Adelaide is currently in place until 31 October 2020. 

Escooters

E-scooter schemes operate in several cities in Australia. The e-scooters, operated in Adelaide by Ride and Neuron, are unlocked using a smartphone app and are fitted with GPS tracking so that users and the operator can find them.

Getting started

To ride an e-scooter in the city and North Adelaide, you will need to be at least 18 years old. 

Simply download the Ride or Neuron app to your mobile device and then create an account, which includes payment details. As part of the account set-up you'll receive information about responsible riding and public safety while operating and riding the scooters. 

When you're ready, use the app to locate and unlock e-scooters.

E-scooter laws and road rules

E-scooter use are subject regulations and the Australian Road Rules. For rules applying to riding e-scooters in South Australia please visit the MyLicence website

The South Australian Police can issue penalties for any breaches of the Australian road rules or offences that may apply.

Only e-scooters operated by approved providers are permitted by the City of Adelaide in the 'trial area'. A map of the area is shown below and available through the provider apps. Riders are not allowed to use e-scooters in Rundle Mall at any time, or the City West Declared Public Precinct during the operating times (6:00 pm to 6:00 am Fridays and Saturdays). For more information regarding declared public precincts visit the SA Police website.

The e-scooters are geo-fenced and cannot be ridden or parked outside of allowable area. Riders must park their e-scooters within the trial area in order to finalise the trip. If left outside the boundary, riders may continue to be charged.

Map scooter

Enquiries

If you have any questions about e-scooters please contact Ride and Neuron customer service through the app, website, phone or email. 

If you have any concerns regarding poorly parked scooters, user behaviour, and collisions, accidents or injuries associated with e-scooters contact the provider customer service by phone or email.

Ride Customer Support Line (Yellow)

1800 774 639

Neuron Customer Support Line (Orange)

08 7444 4676

City of Adelaide Customer Centre can respond to feedback and questions regarding the e-scooter permits

8203 7203

Share bikes

Bike sharing is an easy-to-access bike hire service. The bike sharing provider is Adelaide is Airbike, a station-less bike sharing platform operated and paid for by using your smartphone.

To start riding

To ride a share bike in the city and North Adelaide, simply download the Airbike app to your mobile device and then set up your account. When you're ready, use the app to locate and unlock a bike. 

Legally you must wear a helmet while riding a bike and as a cyclist, you have the same rights and responsibilities as other road users.

Before you ride, brush up on your road rules with this guide to cycling and the law.

Airbike Customer Support Line

02 9009 5022