E-scooters

The City of Adelaide has provided two operators with a permit to run an e-scooter share program in the city.
In addition, a trial to extend the permitted area to North Adelaide is currently in place until 31 October 2020. 

E-scooter schemes operate in several cities in Australia. The e-scooters, operated in Adelaide by Ride and Neuron, are unlocked using a smartphone app and are fitted with GPS tracking so that users and the operator can find them.

Getting started

To ride an e-scooter in the city and North Adelaide, you will need to be at least 18 years old. 

Simply download the Ride or Neuron app to your mobile device and then create an account. As part of the account set-up you'll receive information about responsible riding and public safety while operating and riding the scooters. 

When you're ready, use the app to locate and unlock e-scooters.

E-scooter laws and road rules

E-scooter use are subject regulations and the Australian Road Rules. For rules applying to riding e-scooters in South Australia please visit the MyLicence website

The South Australian Police can issue penalties for any breaches of the Australian road rules or offences that may apply.

Only e-scooters operated by approved providers are permitted by the City of Adelaide in the 'trial area'. A map of the area is shown below and available through the provider apps. Riders are not allowed to use e-scooters in Rundle Mall at any time, or the City West Declared Public Precinct during the operating times (6:00 pm to 6:00 am Fridays and Saturdays). For more information regarding declared public precincts visit the SA Police website.

The e-scooters are geo-fenced and cannot be ridden or parked outside of allowable area. Riders must park their e-scooters within the trial area in order to finalise the trip. If left outside the boundary, riders may continue to be charged.

Map scooter

Enquiries

If you have any questions about e-scooters please contact Ride and Neuron customer service through the app, website, phone or email. 

If you have any concerns regarding poorly parked scooters, user behaviour, and collisions, accidents or injuries associated with e-scooters contact the provider customer service by phone or email.

Ride Customer Support Line (Yellow)

1800 774 639

Neuron Customer Support Line (Orange)

08 7444 4676

If you would like to request a refund from the previous operator, Beam (purple), please contact them directly. 

08 6801 7382

Feedback

Feedback and questions regarding the e-scooters can be directed to the City of Adelaide Customer Centre:

8203 7203
8.30am to 5.00pm Monday to Friday.