About Ten Gigabit Adelaide

Ten Gigabit Adelaide is Australia’s first city-wide fibre optic network offering symmetrical speeds up to 10Gbps.

Tailored for the local Adelaide businesses, Ten Gigabit Adelaide meets the security and reliability requirements for your medical practice.

Read on below to learn more about Ten Gigabit Adelaide.

What are the benefits?

Ten Gigabit Adelaide will deliver a range of benefits for the city, businesses and the broader community.

  • Between $16 million and $76.4 million economic benefit per annum for the local community*
  • Up to 2,500 new jobs to be created over the first 6 years, including 40 FTE jobs per year of construction*
  • Helps to retain and attract new businesses, entrepreneurs, government and institutions
  • Results in more people working, living, visiting and spending time and money in the City
  • The fundamental infrastructure needed to deliver a variety of smart city projects and services such as intelligent traffic flow, autonomous vehicles, artificial intelligence, smart lighting, wayfinding and CCTV security
  • Reduces pressure on public internet networks and improved Adelaide Free WiFi
  • Reduces current and future costs of city’s own communication requirements

* Source: South Australian Centre for Economic Studies (University of Adelaide)

  • Symmetrical 10Gbps data speeds, providing improved productivity and operational efficiencies
  • Exclusive access to a community of other City-based businesses and organisations, creating endless opportunities for collaboration, innovation and sharing of resources and data
  • Access to the latest business data applications, services and tools
  • Greater ability to attract and retain talent
  • A distinct competitive edge over businesses that are not connected to the network
  • Reduces costs for communication requirements, data infrastructure and connectivity
  • Increases global competitiveness by quickly and securely exporting services to the world
  • Makes connected buildings more attractive to tenants
  • Enables new and existing smart city projects and services that will make it easier, safer and more enjoyable to navigate and spend time in the City
  • Improves residential internet services once business traffic is shifted to the Ten Gigabit Network
  • More businesses will mean greater job opportunities, including more career prospects for graduates and leading to the retention of Adelaide’s youth
  • New opportunities to learn and share information across schools, universities, medical precincts and research facilities
  • New and exciting range of events and festivals such as real-time live music performances and digital art for all to enjoy
  • Creates digital based community networks between residents, workers, students, businesses and visitors.

Installation Process

TPG has commenced installation of the network and will continue to progressively roll it out to 1,000 selected commercial buildings in the CBD and North Adelaide.

700 buildings are already connected in the Adelaide CBD, with a further 300 buildings in the process of being connected in North Adelaide. All 1,000 selected buildings are to be connected by June 2020.

Refer to the rollout map below to see when your area will be connected:

Map tengigadelaide rollout

Several accredited contractors have been engaged by TPG to assist with the install. They will be working at multiple sites across the city for the duration of the rollout to ensure the network is installed as quickly as possible.

When TPG or its contractors engage in work that will have a medium or high level of impact to the area (i.e. may involve excavating of footpaths or roadways), building owners, residents and businesses will be informed prior to installation commencing. This will include a notification letter and site visit advising of the planned work.

The installation involves utilising existing underground pits and conduits where available, or installing new if required, and then having fibre cables hauled through the conduits and into buildings. An optical fibre connection point is then installed in each of the 1,000 selected buildings to service multiple customers. Unique fibre extensions are provided to each business customer in the connected building when they order service, enabling direct access to a symmetrical 10Gbps transmission link and a range of data and telecommunication services.

There is no cost to building owners or businesses for the installation of the network.

Infrographic ten gig adelaide services

TPG and its accredited contractors are making every effort to minimise the impact of the installation of Ten Gigabit Adelaide on the city community.

A majority of the installation will be done via existing conduits and will only require the installation, hauling and splicing of cable through underground ducts and into individual buildings. This will have minimal impact on footpath and street traffic, with little to no noise disturbance.

In certain instances, the installation will require the excavation of footpaths and/or roadways to create a new underground pit and pipe assets and the connection of fibre optic cables into individual buildings. This may result in temporary footpath or roadway closures, or partial closures, and some unavoidable noise, dust or vibration at times. While these impacts cannot be eliminated altogether, contractors will engage surrounding building managers, residents and businesses to schedule works at suitable times for all parties and do everything possible to keep any disruption to a minimum.

In areas of high pedestrian or road traffic, work may need to be scheduled after hours. If so, residents and businesses in the area will be advised.

If footpath or roadway closures are required, TPG will ensure access to businesses and residences is maintained and will deploy accredited traffic management processes, including signage, barriers and bunting to ensure public and worker safety.

If any physical construction work is carried out outside a premise, the area will be fully restored once the installation has been completed in accordance with Council standards.

Refer to the Ten Gigabit Adelaide Installation fact sheet and FAQs.

Frequently Asked Questions

Ten Gigabit Adelaide is specifically designed for businesses and organisations located in the City of Adelaide, giving city-based businesses a distinct competitive advantage. It is currently being rolled out to 1,000 buildings throughout the CBD and along the main commercial strips in North Adelaide.

This, in turn, will help to retain and attract new businesses to the City of Adelaide, create jobs, drive innovation and investment, and generate significant economic, social and financial benefits for the city and the local community.

TPG is installing the fibre optic network via ducts and pits in the ground and then connecting fibre optic cables direct to individual buildings. A connection point is being installed in each of the 1,000 selected buildings.

Unique fibre extensions are being made for each business customer within the connected buildings, providing a direct access point to a symmetrical 10Gbps transmission link. Businesses can purchase a service, or several services, via the Ten Gigabit Adelaide network access point. Large businesses can choose to have multiple access points, with the comfort of knowing each one is independent and will provide secure, reliable and symmetrical 10Gbps performance.

Businesses that are in one of the Ten Gigabit Adelaide connected buildings will be able to choose from the latest and proven business data capabilities, applications, services and tools.

The first wave of services that will be offered through Ten Gigabit Adelaide by TPG include:

  • Business-to-business connectivity – businesses connected to the network will be able to transmit data at 10Gbps speeds between offices / other businesses with no data transfer limit and at super low latency.
  • Secure corporate network links – enabling remote connection of office communication systems, locally and beyond.
  • Voice and video communication systems.
  • High-speed and direct connection to the internet / ISP services.
  • Direct cloud connectivity.

Each service in the Ten Gigabit Adelaide suite has its own, dedicated and uncontested connection, meaning businesses can access the same upload and download speeds via a clean, super-fast, low-latency connection.

If you are interested in connecting to Ten Gigabit Adelaide, reach out to TPG through the below methods.


13 61 78

If one of your commercial buildings is not registered, and you would like it to be, please fill out the attached consent form and return it to [email protected].

You can also refer to the Ten Gigabit Adelaide fact sheet for further information.

The City of Adelaide have partnered with TPG Telecom to construct and operate the Ten Gigabit Adelaide network. TPG is a licensed telecommunications carrier and is required to comply with all current Australian legislation and regulations. TPG uses industry best practice in relation to the design and construction of its networks including in relation to cyber security and intrusion prevention.

Ten Gigabit Adelaide is a fibre optic carriage network that has inherent secure elements, in that it is a point to point carriage service so points at which unauthorised access can be obtained are limited. As with any IT or telecommunications connection, end users will need to ensure they have their own security measures in place (i.e. firewall, password protection, two-step/multi-factor verification etc.) in relation to their use of the service and as relevant for their business requirements.

No, Huawei equipment is not banned for use in Australia.

In August 2018, the Australian Federal Government advised telecommunications companies that the Government would not support the use of certain Vendor equipment in Fifth Generation Mobile Phone (5G) networks. Huawei was not specifically mentioned but it is understood that the Government would take steps to block use of Huawei networking equipment in 5G mobile networks ONLY. The Government has not banned the importation of Huawei equipment and the government’s statement does not apply to any other type of network equipment.

Huawei equipment is used pervasively throughout telco networks worldwide; in Australia this includes by Optus, Vocus, Vodafone, and TPG. There has been no concern expressed by the Government in relation to fixed line telecommunications network like the Ten Gigabit Adelaide network.

As with all telecommunications providers, a mix of technology vendors are used to provide equipment to support a robust and reliable communications network. The vendor mix includes Cisco, Huawei, Ciena, Alcatel, and Metaswitch.

Yes, the Ten Gigabit Adelaide network has been designed in a way that allows customers to select the technology vendor of their choice if they have specific business requirements. Talk to your TPG representative to discuss your specific needs.

The Ten Gigabit Adelaide network is a fixed line fibre optic network. Fourth Generation (commonly known as 4G) and Fifth Generation (commonly known as 5G) are mobile networks and are inherently different to the Ten Gigabit Adelaide network.

The Ten Gigabit Adelaide network is a fixed line network using fibre optic technology to connect end users where as 5G Mobile Networks use radio transmission technology to connect end users.

There is no charge for the installation of a Ten Gigabit Adelaide access point in buildings – this is being provided free of charge by the City of Adelaide and TPG.

The price for accessing individual services is considerably less than what is currently on offer in the market, with access to a 10Gbps port starting from $399, which includes 1Gb of internet.

TPG has commenced installation of the network and will continue to progressively roll out to 1,000 selected buildings within the CBD and along the main commercial strips in North Adelaide. Rollout of the network is due for completion by mid-2020.

With a Ten Gigabit Adelaide service, downtime is a thing of the past with TPG’s 99.95% Service Level Agreement, a business-grade commitment to resolving issues within a four-hour window, backed by a 24/7 business support team.