About Ten Gigabit Adelaide

Ten Gigabit Adelaide is Australia’s first city-wide fibre optic network offering symmetrical speeds up to 10Gbps for businesses and organisations in the city and North Adelaide. The possibilities for business are endless with a data connection uninhibited by the restrictions and congestion often expired with traditional networks. 

What are the benefits?

Ten Gigabit Adelaide’s fast, reliable, secure network delivers a range of benefits for the city, businesses and the broader community.

  • Symmetrical 10Gbps data speeds, providing improved productivity and operational efficiencies
  • Exclusive access to a community of other city-based businesses and organisations, increasing opportunities for collaboration, innovation and sharing of resources and data
  • Access to the latest business data applications, services and tools
  • Greater ability to attract and retain talent
  • A distinct competitive edge over businesses that are not connected to the network
  • Reduces cost of doing business with industry leading rates, and no building connection fees to pay
  • Increases global competitiveness by quickly and securely exporting services to the world
  • Makes connected buildings more attractive to tenants
  • Enables new and existing smart city projects and services that will make it easier, safer and more enjoyable to navigate and spend time in the city
  • Creating a more attractive place to do business with world-class digital infrastructure means greater job opportunities, including more career prospects for graduates leading to the retention of Adelaide’s youth
  • New opportunities to learn and share information across schools, universities, medical precincts and research facilities
  • New and exciting range of events and festivals such as real-time live music performances and digital art for all to enjoy
  • Creates digital based community networks between residents, workers, students, businesses and visitors

Installation Process

The City of Adelaide worked with official network provider, TPG to install the Ten Gigabit Adelaide network across the CBD and North Adelaide. The project was completed on time and on budget as of October 2020.

Utilising existing underground pits and conduits where available, or installation of new pits where required, fibre optic cables were hauled through the conduits and into buildings. An optical fibre connection point was installed in each of the 1,000 selected buildings to service multiple businesses. As each business orders a service, they are provided a unique fibre extension, enabling direct access to a symmetrical 10Gbps transmission link and a range of data and telecommunication services.

There was no cost to building owners or businesses for the installation of the network.

Ten gig adelaide network

Frequently Asked Questions

Ten Gigabit Adelaide is specifically designed to deliver a fast, reliable and secure connection to businesses and organisations located in the Adelaide CBD and North Adelaide. The connection allows businesses to transform how they work and streamline their workflow. A connection is available for any business located in one of the 1,000 buildings throughout the CBD and along the main commercial strips in North Adelaide.

TPG has installed the fibre optic network via conduits and pits in the ground to 1000 buildings across the city and North Adelaide. As each business signs up to the network, a fibre optic cable connects the building directly to the business.

Unique fibre extensions have been made for each business customer within the 1000 connected buildings, providing a direct access point to a symmetrical 10Gbps transmission link. Businesses can purchase a service, or several services, via the Ten Gigabit Adelaide network access point. Large businesses can choose to have multiple access points, with the comfort of knowing each one is independent and will provide secure, reliable and symmetrical 10Gbps performance.

Businesses that are in a Ten Gigabit Adelaide connected building can choose from the latest business-grade telecommunication and data services including:

  • Business-to-business connectivity – businesses connected to the network will be able to transmit data at 10Gbps speeds between offices / other businesses with no data transfer limit and at super low latency
  • Secure corporate network links – enabling remote connection of office communication systems, locally and beyond
  • Voice and video communication systems
  • High-speed and direct connection to the internet / ISP services
  • Direct cloud connectivity

Each service in the Ten Gigabit Adelaide suite has its own, dedicated connection, meaning businesses can access the same upload and download speeds via a clean, super-fast, low-latency connection. 

Contact TPG to discuss how Ten Gigabit Adelaide can be structured to meet your business needs.

    Contact TPG to discuss how Ten Gigabit Adelaide can be structured to meet your business needs.

    The City of Adelaide has partnered with TPG Telecom to construct and operate the Ten Gigabit Adelaide network. TPG is a licensed telecommunications carrier and is required to comply with all current Australian legislation and regulations. TPG uses industry best practice in relation to the design and construction of its networks including in relation to cyber security and intrusion prevention.

    Ten Gigabit Adelaide is a fibre optic carriage network that has inherent secure elements, in that it is a point to point carriage service so points at which unauthorised access can be obtained are limited. As with any IT or telecommunications connection, end users will need to ensure they have their own security measures in place (i.e. firewall, password protection, two-step/multi-factor verification etc) in relation to their use of the service and as relevant for their business requirements.

    No, Huawei equipment is not banned for use in Australia.

    In August 2018, the Australian Federal Government advised telecommunications companies that the Government would not support the use of certain Vendor equipment in Fifth Generation Mobile Phone (5G) networks. Huawei was not specifically mentioned but it is understood that the Government would take steps to block use of Huawei networking equipment in 5G mobile networks ONLY. The Government has not banned the importation of Huawei equipment and the government’s statement does not apply to any other type of network equipment.

    Huawei equipment is used pervasively throughout telco networks worldwide; in Australia this includes by Optus, Vocus, Vodafone, and TPG. There has been no concern expressed by the Government in relation to fixed line telecommunications network like the Ten Gigabit Adelaide network.

    As with all telecommunications providers, a mix of technology vendors are used to provide equipment to support a robust and reliable communications network. The vendor mix includes Cisco, Huawei, Ciena, Alcatel, and Metaswitch.

    Yes, the Ten Gigabit Adelaide network has been designed in a way that allows customers to select the technology vendor of their choice if they have specific business requirements. Talk to your TPG representative to discuss your specific needs.

    The Ten Gigabit Adelaide network is a fixed line fibre optic network. Fourth Generation (commonly known as 4G) and Fifth Generation (commonly known as 5G) are mobile networks and are inherently different to the Ten Gigabit Adelaide network.

    The Ten Gigabit Adelaide network is a fixed line network using fibre optic technology to connect end users where as 5G Mobile networks use radio transmission technology to connect end users.

    There is no charge for the installation of a Ten Gigabit Adelaide access point in buildings – this is provided free of charge by the City of Adelaide and TPG.

    The price for accessing individual services is considerably less than what is currently on offer in the market, with access to a 10Gbps port starting from $399, which includes 1Gb of internet.

    Some businesses have found they are paying no more than their previous connection but getting a much faster, more reliable connection. Read more about Adelaide businesses connecting to the Ten Gigabit Adelaide network.

    Yes! TPG completed installation of the network to 1,000 selected buildings within the CBD and along the main commercial strips in North Adelaide in October 2020. Get in touch with TPG to discuss connecting your business to the Ten Gigabit network today.

    With a Ten Gigabit Adelaide service, downtime is a thing of the past with TPG’s 99.95% Service Level Agreement, a business-grade commitment to resolving issues within a four-hour window, backed by a 24/7 business support team.

    Read more about local companies who have a Ten Gigabit Adelaide connection and see how their businesses have benefited.

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