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E-Scooters

The City of Adelaide has provided two operators with a permit to run an e-scooter share program in the city’s CBD. 

E-scooter schemes operate in several cities in Australia. The e-scooters are unlocked using a smartphone app and are fitted with GPS tracking so that users and the operator can find them.

Getting Started

To ride an e-scooter in Adelaide, you will need to be at least 18 years old. You can create an account with the e-scooter provider and then use the app to locate and unlock e-scooters.

E-scooter laws and road rules

The providers will educate its riders during sign up to ensure responsible riding and public safety when operating and parking the e-scooters. For rules applying to riding e-scooters in South Australia please visit the DPTI website.  

The South Australian Police can issue penalties for any breaches of the Australian road rules or offences that may apply.

During the permit period, only e-scooters operated by approved providers are permitted by the City of Adelaide in the 'trial area'. This map of this area is available through the provider apps. Riders are not allowed to use e-scooters in Rundle Mall at any time, or the City West Declared Public Precinct during the operating times (6pm-6am Fridays and Saturdays). For more information regarding declared public precincts visit the SA Police website.

The e-scooters are geo-fenced and cannot be ridden or parked outside of allowable area. Riders must park their e-scooters within the trial area in order to finalise the trip. If left outside the boundary, riders may continue to be charged.

Enquiries and Feedback

If you have any questions about e-scooters please contact Beam and Ride customer service through the app, website, phone or email. If you have any concerns regarding poorly parked scooters, user behaviour, and collisions, accidents or injuries associated with e-scooters contact the provider customer service by phone or email.

Beam Customer Support Line: 08 6801 7382, [email protected]www.ridebeam.com 

Ride Customer Support Line: 1800 774 639, [email protected]www.ride.co

Feedback regarding the e-scooters can be sent by email to .(JavaScript must be enabled to view this email address)

Other queries can be directed to the City of Adelaide City of Adelaide Customer Centre on 8203 7203, 8.30am to 5.00pm Monday to Friday.

For feedback relating to the laws and road rules for riders please refer to www.mylicence.sa.gov.au/road-rules

Information on the first trial

During February and March, the City of Adelaide, together with the State Government, ran a trial with a single operator, Lime, to test e-scooters as a new ‘small vehicle’ mobility option on the city’s streets until April 2019.

An expression of interest process was conducted by the City of Adelaide with the assistance of the Department of Planning, Transport and Infrastructure. Following this process, the City of Adelaide granted urban mobility companies Beam and Ride permits to begin operating e-scooters across the CBD. The companies will be permitted to deploy e-scooters from Monday 15 April for a six-month period.

Lime was unsuccessful in its bid to secure a permit and ceased operations on Monday April 15.

Read the full media release about the new operators here.

Lime Customer Support Line: 1800 861 305, [email protected]www.li.me/

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