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Feedback and Complaints

General Feedback/Compliments

Finding out what we get right can also help us improve our service to you. If you have had a positive experience with Council, we’d love to hear about that too. You can feedback to us by the below channels:

  • Phone us on 8203 7203
  • Email us via .(JavaScript must be enabled to view this email address)
  • Chat with us right now
  • Write to us at GPO Box 2252, Adelaide, SA, 5001

I have a complaint, how do I tell you?

At City of Adelaide, we aim to give you a great experience every time you contact us. However, we understand this doesn’t always happen. To help us improve our service and your experience, we often rely on you, our customers, to let us know when we have an opportunity to do so.

Your feedback on our processes, decisions, service and staff is really important to us. We use feedback from you, positive or negative, to monitor and improve our service for the benefit of all of our customers.

  • Phone us on 8203 7203
  • Email us via .(JavaScript must be enabled to view this email address)
  • Chat with us right now
  • Write to us at GPO Box 2252, Adelaide, SA, 5001
  • Dispute a parking fine by emailing .(JavaScript must be enabled to view this email address), or find out more on the Dispute an Expiation page

What happens next?

We will always aim to solve your issue the first time you contact us. If we can’t offer you an immediate resolution, we will give you details about our next steps: how long it will take us, what is involved in getting you a resolution, and who in Council is helping to get that resolution.

What if I’m not satisfied with the result?

We may not always be able to resolve your issue the way you want us to, but we always aim to act within our legislative and policy frameworks, in a fair and reasonable manner. If you don’t receive the outcome you expected, firstly you can request an internal review of a Council or officer decision under Section 270 of the Local Government Act 1999 by submitting details of the decision you wish to have reviewed and the reason you believe the decision should be reconsidered to:

Email: .(JavaScript must be enabled to view this email address)
Postal Address: GPO Box 2252 Adelaide 5001

If you are still dissatisfied following the outcome of the Section 270 review you can contact the Office of the Ombudsman who will conduct an external review of our decision.

Full details of the Section 270 Review process can be found in the Complaints Handling Operating Guideline.

Want to know more?

You can read more about how we handle complaints in our Complaints Handling Operating Guideline.

Want to have your say on the future of Adelaide?

Council have developed an online tool to give you another opportunity to provide feedback on projects and activities proposed for the City of Adelaide. To find out more go to yoursay.cityofadelaide.com.au.

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