Installation process

TPG has commenced installation of the network and will continue to progressively roll it out to 1,000 selected commercial buildings in the CBD and North Adelaide.

700 buildings are already connected in the Adelaide CBD, with a further 300 buildings in the process of being connected in North Adelaide. All 1,000 selected buildings are to be connected by June 2020.

Refer to the rollout map below to see when your area will be connected:

Map tengigadelaide rollout

Install approach

Several accredited contractors have been engaged by TPG to assist with the install. They will be working at multiple sites across the city for the duration of the rollout to ensure the network is installed as quickly as possible.

When TPG or its contractors engage in work that will have a medium or high level of impact to the area (i.e. may involve excavating of footpaths or roadways), building owners, residents and businesses will be informed prior to installation commencing. This will include a notification letter and site visit advising of the planned work.

The installation involves utilising existing underground pits and conduits where available, or installing new if required, and then having fibre cables hauled through the conduits and into buildings. An optical fibre connection point is then installed in each of the 1,000 selected buildings to service multiple customers. Unique fibre extensions are provided to each business customer in the connected building when they order service, enabling direct access to a symmetrical 10Gbps transmission link and a range of data and telecommunication services.

There is no cost to building owners or businesses for the installation of the network.

Infrographic ten gig adelaide services

Managing construction impact to businesses and community

TPG and its accredited contractors are making every effort to minimise the impact of the installation of Ten Gigabit Adelaide on the city community.

A majority of the installation will be done via existing conduits and will only require the installation, hauling and splicing of cable through underground ducts and into individual buildings. This will have minimal impact on footpath and street traffic, with little to no noise disturbance.

In certain instances, the installation will require the excavation of footpaths and/or roadways to create a new underground pit and pipe assets and the connection of fibre optic cables into individual buildings. This may result in temporary footpath or roadway closures, or partial closures, and some unavoidable noise, dust or vibration at times. While these impacts cannot be eliminated altogether, contractors will engage surrounding building managers, residents and businesses to schedule works at suitable times for all parties and do everything possible to keep any disruption to a minimum.

In areas of high pedestrian or road traffic, work may need to be scheduled after hours. If so, residents and businesses in the area will be advised.

If footpath or roadway closures are required, TPG will ensure access to businesses and residences is maintained and will deploy accredited traffic management processes, including signage, barriers and bunting to ensure public and worker safety.

If any physical construction work is carried out outside a premise, the area will be fully restored once the installation has been completed in accordance with Council standards.

Refer to the Ten Gigabit Adelaide Installation fact sheet and FAQs.