Frequently asked questions (FAQs) - Coronavirus (COVID-19)

Page last updated: 6:00 pm pm Wednesday, July 28 2021


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General Questions

A State Government hotline has been established to provide South Australians with local information on COVID-19, seven days a week.

Please call the SA COVID-19 Information Line on 1800 253 787 or visit SA Health’s COVID-19 Health Information website for more information and hotline operating hours.

Due to the easing of COVID-19 restrictions the City of Adelaide is pleased to reopen our services and facilities.

The health and safety of our community and our staff are our first priority. We are ensuring that all of our services and facilities are operating in line with COVID-19 restrictions and current health advice.

The City of Adelaide will continue to provide service updates on this web page and via Facebook and Twitter.

As the effects of the pandemic evolve, Council will continue to work with the community to identify and deliver initiatives to support our businesses and the community, steering the city safely and sustainably into recovery when possible. You can view the City of Adelaide Economic Recovery Plan here.

Council continue to deliver all essential services to the community.

Bins and hard waste will continue to be picked up as normal. Please leave your bins out until picked up.

Due to the easing of COVID-19 restrictions, the City of Adelaide are pleased to return the following services and facilities back to our community:

  • Our walk-in customer centre on Pirie Street is open during normal operating hours. (also available via email, phone, Facebook, Twitter and Live Chat - 8203 7203 or [email protected])
  • All three Adelaide City libraries are open during normal operating hours.
  • The North Adelaide Golf Course is open during operating hours.
  • The Adelaide Central Market is open during normal operating hours.
  • All three City of Adelaide Community Centres are open during normal operating hours.
  • The Green Waste and Mulch Centre is open during normal operating hours.
  • The Nursery is open during normal operating hours.
  • The Adelaide Town Hall is open during normal operating hours.
  • The Adelaide City Visitor Information Centre is open during normal operating hours.
  • The Central Market Information desk is open during normal operating hours.
  • The City Guides service is open during normal operating hours.
  • The Adelaide Greeters service is open during normal operating hours.

Please contact the City of Adelaide Customer Centre on 8203 7203 or via email on [email protected] if you have any questions.

The health and safety of our community and our employees are our first priority. We are ensuring that all of our services and facilities are operating in line with COVID-19 restrictions and current health advice.

The Business Support Hotline is open to all small to medium businesses. Please call 8300 0000 for support.

Assistive technology on the SA Health website 

SA Health websites now provide a suite of customisable options through the Recite Me toolbar to support access to information for those who have disabilities, learning difficulties, visual impairments or speak English as a second language.

Assistive technology on the SA Health website provides visitors with support features such as text to speech functionality, fully customisable styling, reading aids and a translation tool with over 100 languages, including 35 text-to-speech voices and many other features.

Residents of South Australia can customise their online experience to suit their own specific needs by clicking the “Accessibility” button at the top of the SA Health website.


Parking and Transport

All UParks are open and operating with COVID-safe measures in place. Read the full list of UPark locations.

As part of City of Adelaide’s planned response to protect the health and wellbeing of the community, you can now access UPark Plus.

UPark Plus is a personal card that gives you access to all UParks across the city. Simply tap your UPark Plus card to enter and exit the car park. This eliminates the need to push buttons or handle tickets.

Using the card will also give you access to daily capped rate parking. 

Register now for UPark Plus

Please check with E-scooter (Neuron, Beam) and bike share (Airbike) companies directly to check their availability in the city, in line with current COVID-19 restrictions.

The Adelaide Free Bikes service is suspended.

Expiation Notices continue to be processed by standard approach.

You can pay an Expiation with any of the following options: 

  • Online via a Visa/Mastercard
  • Over the phone by calling 1300 300 729 using a Visa/Mastercard
  • In person at our Customer Centre, 25 Pirie Street, Adelaide, Monday to Friday from 8:30 am to 5:00 pm
  • By cheque or money order to our postal address: GPO Box 1732, Adelaide 5001.

In circumstances of financial hardship, the Fines Enforcement and Recovery Unit (FERU) are authorised to enter into an agreement to accept part payments until the penalties are paid in full. If you wish to take that course of action, the relevant contact details are provided below: 


Community Support

Ratepayers who are unable to make their rate payment by the due date are encouraged to contact our Customer Centre as soon as possible to discuss alternative payment options.

Ratepayers experiencing financial hardship can apply for repayment arrangements, postponement or remission of rates by completing the Rates Financial Hardship form for residents or businesses. Completing this form will allow us to assess your eligibility for financial hardship assistance.

Ratepayers can negotiate repayment arrangements (weekly, fortnightly or monthly), based on an agreed amount.

For further information, visit Rates and Rates Assistance.

Inner city services, through the Adelaide Zero Project, work together to identify and support all people sleeping rough, particularly those with chronic health conditions.

The SA Housing Authority will coordinate any specific responses required to keep people who are sleeping rough safe during the pandemic.

Aboriginal and Torres Strait Islander peoples are a population most at risk of serious infection and have higher rates of contracting chronic illness. Advice, information and resources are being provided by SA Health, Nunkuwarrin Yunti (Wakefield Street) and the Aboriginal Health Council of SA (Franklin Street). Front line patient care is available from the Aboriginal & Torres Strait Islander Liaison Unit (ATSILU) located at the Royal Adelaide Hospital.


Support for Students

  • See a comprehensive list of support available for international students at this webpage.

International Student Support Package

The South Australian Government has demonstrated its commitment to Adelaide's international student community, by announcing a $13.8 million International Student Support Package.

This package is designed to support international students currently residing in South Australia and facing financial hardship.

There are three components to the package:

  1. The South Australian Government, in partnership with the state’s three public universities, will match funding to alleviate student hardship as a result of COVID-19. The funding will be distributed between Flinders University, The University of Adelaide and the University of South Australia to distribute to their pathway and international students.
  2. A $500 emergency cash grant will be available to other international students not studying at one of the public universities, currently enrolled in a course, living in Adelaide and who meet the criteria.
  3. For school students living with South Australian families, a one-off $200 COVID-19 assistance payment per student will be provided to homestay families, to help support accommodation for school students.

This significant financial package comes on top of work already underway by education providers, agents and community groups in Adelaide. City of Adelaide and StudyAdelaide are proud of the response across the Adelaide community in supporting international students during this pandemic. 

For more information, including FAQs and for students to register for updates on the application process visit studyadelaide.com/issp


Business Support

Recognising the current challenging economic circumstances arising from COVID-19 and the impact on businesses, Council has announced the following support:

  • City Business Support Package, in partnership with Business SA, provides FREE specialised services to promote business capability and enhance positioning in an increasingly globalised and digitally connected marketplace.
  • Council has established a Small Business Task Force (SBTF) to work in collaboration with Business SA to provide consistent and up to date information to City Businesses on support packages and other services available from Federal, State, Local Government, Peak Bodies, and Industry Associations. The team will be in regular contact with our Precincts and city businesses and would like to hear from small business to understand how we can help. Contact: [email protected] or call us on 8203 7203.
  • Small business lessees (SMEs) in Council-owned buildings, Adelaide Central Market tenants and sporting and community lease / licence holders can apply to defer paying 50 per of their base rent or licence from 1 July 2020 until 30 September 2020 (subject to terms and conditions). The offer of deferred payments can then be gradually paid off, subject to lease / licence terms, within a maximum of two years.
  • For businesses seeking rates assistance business ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement

To date council has provided over $11 million of support which includes Council’s quick leadership response in April when we launched our $4 million City Support package, which provided 100 per cent rent waivers for commercial tenants in Council-owned buildings and traders in the Adelaide Central Market, and a waiver of separate rate for the purpose of managing and marketing the Rundle Mall precinct, for three months. As of 18 January 2021 we are pleased to advise the new Adelaide Economic Development Agency (AEDA) commenced operating. Established as a subsidiary of the City of Adelaide the agency will work closely with businesses, industry groups, state government agencies and other relevant organisations to deliver a range of programs designed to stimulate the city’s economic growth with a focus on investment attraction, growing our visitor economy, residential growth, marketing the city as a whole and promoting Rundle Mall as Adelaide’s premier shopping destination. They have recently launched their new Experience Adelaide website. Follow us on Facebook, Instagram, Twitter and LinkedIn to stay up to date with our initiatives to grow the city. AEDA's charter is available to view here.

We recommend that businesses also subscribe to the City Business newsletter.

The City of Adelaide offers a wide range of grants, sponsorship and incentives to foster creativity, community participation, inclusion and wellbeing and to fund improvements to our city. Given the unknown status about events and the requirements for social distancing we appreciate that some projects and activities may not be able to proceed as planned or at the time nominated. We will be pleased to still receive applications and to be flexible in the assessment process around delivery timeframe, dependent on official advice at that time.

More information can be found on our Grants, Sponsorships and Incentives page.

You can get in touch with our team by email: [email protected] or call 8203 7203.

In line with the current SA Health COVID directive the City of Adelaide is not able to facilitate City Works Permits for construction work during the lockdown period, we can however assist with online applications submitted for works that will commence after the lockdown.

Please note that if you previously made an application for a City Works permit for dates that fall within the lockdown period, you can request an online amendment of the dates for the work to be commenced or completed after the restrictions have been lifted.


Libraries and Community Centres

All three Adelaide City Library centres are open.

Programs and events are currently postponed. We will provide regular updates on our website, through our library catalogue and social media of any service changes.

Virtual Library

We encourage customers to access and enjoy our 24/7 Virtual Library Service, which is available anywhere, anytime and includes thousands of free e-books, magazines, movies, music and other databases. It is very easy to use – all you need is your library membership number. If you don’t have a library card, you can join online and access the Virtual Library immediately with a digital membership. It’s easy and will give you instant access: https://bit.ly/3zeZkM9

Online Programs

A range of online programs are available. Follow us on Facebook to enjoy livestreaming of programs including Read Aloud, Lego Club and Kid’s Corner .

If you have any questions, please contact the library service on 8203 7990 or via email [email protected].

The City of Adelaide is taking extra measures to protect our community and staff, including the following conditions:

  • Do not attend any Adelaide City Library centre or Community Centre if you or someone with you are unwell or are developing symptoms including fever and flu-like symptoms
  • Keep 1.5 metres distance from others
  • Wash hands and use sanitiser provided upon entering and exiting the premises
  • Maintain appropriate personal hygiene practices (especially covering coughs and sneezes).

In line with the one per four square metre requirement, the maximum capacity limits for each facility are:

  • City Library: 323
  • Hutt Street Library: 43
  • North Adelaide Library: 32

In person programs have been temporarily postponed until further notice.

Yes! It is very easy to sign up online to access the virtual library, browse the library collection and request books, DVDs and more as they become available when the library re-opens.

If you have any questions, please contact the library service on 8203 7990 or via email [email protected]

The City of Adelaide Community Centres are open.

Yes. Our community centre staff will correspond with all participants (if we have their contact details) who regularly attend or have booked to attend any of our activities.

We will provide regular updates on our website, social media and direct email of any service changes.


Adelaide Aquatic Centre

The Adelaide Aquatic Centre is open and operating under current COVID-19 restrictions. Visit the Adelaide Aquatic Centre web site for more details and operating hours.

We will provide regular updates on our website and through social media of any service changes.

Our members will receive email updates to their nominated address.


North Adelaide Golf Course

The North Adelaide Golf Course is open and operating under current COVID-19 restrictions. Visit the North Adelaide Golf Course website for more details and operating hours.


Adelaide Town Hall

The Adelaide Town Hall is open and operating under current COVID-19 restrictions. Visit the Adelaide Town Hall website for more details and operating hours.

Given the current climate and situation with COVID-19, City of Adelaide are happy for any Adelaide Town Hall client who currently holds a booking, up to and including 30 June 2022, to postpone their event and transfer to a new date along with any associated deposits, for a 6 month period from the time of their event booking. Should you wish to postpone your event, or have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590 or email [email protected]. Please note Adelaide Town Hall will be closed during a statewide lockdown, we will respond to enquiries once Adelaide Town Hall re-opens.

All event bookings will be assessed on a case by case basis by the Adelaide Town Hall team to ensure compliance with State Government directives regarding gatherings.

Should you have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590 or email [email protected].

Please note Adelaide Town Hall will be closed during a statewide lockdown, we will respond to enquiries once Adelaide Town Hall re-opens.

At present, we are not conducting site visits. This measure is to safeguard the wellbeing of our staff during this challenging time, and we thank you for your support and understanding.

At this stage, we are still accepting future event bookings and we encourage you to fill in the Adelaide Town Hall enquiry form in the first instance if you are interested in booking a future event.


Adelaide Central Market

The Central Market is open, operating under current COVID-19 restrictions. Visit the Adelaide Central Market webpage for more details and trading hours. 


UPark Central Market and the Central Market Information Booth are also open.