Frequently asked questions (FAQs) - Coronavirus (COVID-19)

Page last updated: 1.00pm Tuesday 24 November 2020

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General Questions

A State Government hotline has been established to provide South Australians with local information on COVID-19 from 8am-8pm, seven days a week.

Call the SA COVID-19 Information Line on 1800 253 787 or go to www.sahealth.sa.gov.au/COVID2019 for more information.

Due to the easing of COVID-19 'circuit breaker' restrictions, the City of Adelaide is pleased to reopen many of its services and facilities, although some remain closed temporarily.  

The health and safety of our community and our staff are our first priority. We are ensuring that all of our services and facilities are operating in line with COVID-19 restrictions and current health advice.

The City of Adelaide will continue to provide service updates on this web page and via Facebook and Twitter.

As the effects of the pandemic evolve, Council will continue to work with the community to identify and deliver initiatives to support our businesses and the community, steering the city safely and sustainably into recovery when possible. You can view the City of Adelaide Economic Recovery Plan here.


The City of Adelaide has temporarily closed the following services and facilities:

  1. Adelaide Aquatic Centre has reopened, however Swim School lessons have been cancelled for the remainder of 2020
  2. City Archives office is closed until further notice
  3. Mobile Visitor Service is closed until further notice
  4. Central Market Information Desk is closed until further notice
  5. City Guides service is suspended
  6. Adelaide Greeters service is suspended
  7. Cruise Ship Meet & Greet service is suspended
  8. Adelaide Free Bikes service is suspended.
  9. First steps orientation walk service is suspended.

We understand how important these facilities and services are to our community and we will continue to monitor the situation closely so that we may reopen these facilities and services as soon as possible.

All updates will be provided on our website which will be updated regularly.

Council continue to deliver all essential services to the community. Due to the easing of COVID-19 restrictions, the City of Adelaide are pleased to return the following services and facilities back to our community:

  • Our physical customer centre on Pirie Street has re-opened and resuming full operating hours (also available via email, phone, Facebook, Twitter and Live Chat - 8203 7203 or [email protected])
  • All three Adelaide City libraries have re-opened on full operating hours
  • The North Adelaide Golf Course has re-opened on full operating hours
  • Adelaide Aquatic Centre has reopened, however Swim School lessons have been cancelled for the remainder of 2020
  • The Adelaide City Visitor Information Centre has re-opened on reduced hours (Monday to Friday 9am to 5pm)
  • The Adelaide Central Market will re-open from Tuesday 24 November from 7.00am (UPark Central Market will be open too)
  • All three City of Adelaide Community Centres will re-open from Tuesday 24 November 2020 on full operating hours (limited services available)
  • The Green Waste and Mulch Centre has re-opened on full operating hours
  • The Nursery has re-opened on full operating hours
  • Immunisation clinics have re-opened

The health and safety of our community and our staff are our first priority. We are ensuring that all of our services and facilities are operating in line with COVID-19 restrictions and current health advice.

Bins and hard waste will continue to be picked up as normal. Please leave your bins out until picked up.

The Business Support Hotline will is open to all small to medium businesses. Please call 8300 0000 for support.

We will continue to monitor the situation closely so that we may reopen the facilities and services that are temporarily closed as soon as possible.

Please contact the City of Adelaide Customer Centre on 8203 7203 or via email on [email protected] if you have any questions, or visit our walk-in Customer Centre at 25 Pirie Street, Adelaide.

These are temporary closures. We do not currently know when these facilities will reopen and will be guided by Federal and State Government advice.

We understand how important these facilities are to our community and we will continue to monitor the situation closely so that we may reopen our facilities as soon as possible.

All updates will be provided on our website which will be updated regularly.

  • There is an Easy English webpage about what is open in the Adelaide city during coronavirus by the City of Adelaide
  • There is a written Easy English guide on 'Staying safe from Coronavirus' by the Council for Intellectual Disability
  • There is a video for Auslan users about Coronavirus by Expression Australia (23 March 2020)
  • There are written resources in 60 different languages about COVID-19 by Ethnolink Language Services
  • The information on the City of Adelaide website can be read aloud to users by the Readspeaker function. This function can be accessed by clicking the speaker symbol or 'Listen' button in the top right hand corner of every webpage.

Parking and Transport

We are constantly managing and monitoring parking needs to ensure parking is available to everyone, including our approach to issuing Expiation Notices to illegally parked vehicles.

If you need all day parking please refer to our UPark Plus all-day capped rate parking.

All UParks are open for business. 

UPark Gawler is currently operating on reduced hours and is closing at 6pm each day.

Read the full list of UPark locations.

As part of City of Adelaide’s planned response to protect the health and wellbeing of the community, you can now access UPark Plus.

UPark Plus is a personal card that gives you access to all UParks across the city. Simply tap your UPark Plus card to enter and exit the car park. This eliminates the need to push buttons or handle tickets.

Using the card will also give you access to daily capped rate parking. 

Register now for UPark Plus

Please check with E-scooter (Neuron, RIDE) and bike share (Airbike) companies directly to check their availability in the city, in line with current COVID-19 restrictions.

The Adelaide Free Bikes service is suspended.

We have resumed our standard approach to processing Expiation Notices.

You can pay an Expiation with any of the following options: 

  • Online via a Visa/Mastercard
  • Over the phone by calling 1300 300 729 using a Visa/Mastercard
  • In person at our Customer Centre, 25 Pirie Street, Adelaide, Monday to Friday from 8:30 am to 5:00 pm
  • By cheque or money order to our postal address: GPO Box 1732, Adelaide 5001.

In circumstances of financial hardship, the Fines Enforcement and Recovery Unit (FERU) are authorised to enter into an agreement to accept part payments until the penalties are paid in full. If you wish to take that course of action, the relevant contact details are provided below: 


Community Support

Ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing the Rates Financial Hardship form for residents or businesses. Completing this form will allow us to assess your eligibility for financial hardship assistance.

For further information, visit Rates and Rates Assistance.

The City of Adelaide is continuing to offer services through the Commonwealth Home Support Program (CHSP) which helps our residents aged 65+ years and Aboriginal and Torres Strait Islander peoples aged 50+ years who require short term assistance to remain living independently in their homes. Phone calls are being made to around 200 vulnerable residents to assess their immediate needs and to offer information and assistance.

The weekly City of Adelaide Central Market Shopping Bus service has restarted and will run every Thursday, picking up residents at 10:45am and returning home at 2:00pm.

With the subsequent suspension of the Adelaide Metro City Connector free bus service, we have been providing alternative transport for vulnerable city residents, including taxis.

While all social programs have been temporarily cancelled, the City Grapevine Newsletter for older residents which is distributed to 300+ residents and through partner networks will provide information on key services and suggestions for how to stay engaged while isolated at home.

The City of Adelaide Customer Centre is providing current information about useful websites, phone numbers and services offered by Council and other service providers to support those in self-isolation. The Customer Centre can be contacted on telephone 8203 7203 or via email.

Inner city services, through the Adelaide Zero Project, are working to identify and support all people sleeping rough, particularly those with chronic health conditions.

The SA Housing Authority are implementing an urgent response to provide crisis accommodation in hotels and motels for the City’s rough sleeper population, currently 150 people.

Aboriginal and Torres Strait Islander peoples are a population most at risk of serious infection and have higher rates of contracting chronic illness. Advice, information and resources are being provided by SA Health, Nunkuwarrin Yunti (Wakefield Street) and the Aboriginal Health Council of SA (Franklin Street). Front line patient care is available from the Aboriginal & Torres Strait Islander Liaison Unit (ATSILU) located at the Royal Adelaide Hospital.


Support for Students

  • See a comprehensive list of support available for international students at this webpage.

International Student Support Package

The South Australian Government has demonstrated its commitment to Adelaide's international student community, by announcing a $13.8 million International Student Support Package.

This package is designed to support international students currently residing in South Australia and facing financial hardship.

There are three components to the package:

  1. The South Australian Government, in partnership with the state’s three public universities, will match funding to alleviate student hardship as a result of COVID-19. The funding will be distributed between Flinders University, The University of Adelaide and the University of South Australia to distribute to their pathway and international students.
  2. A $500 emergency cash grant will be available to other international students not studying at one of the public universities, currently enrolled in a course, living in Adelaide and who meet the criteria.
  3. For school students living with South Australian families, a one-off $200 COVID-19 assistance payment per student will be provided to homestay families, to help support accommodation for school students.

This significant financial package comes on top of work already underway by education providers, agents and community groups in Adelaide. City of Adelaide and StudyAdelaide are proud of the response across the Adelaide community in supporting international students during this pandemic. 

For more information, including FAQs and for students to register for updates on the application process visit studyadelaide.com/issp


Business Support

Recognising the current challenging economic circumstances arising from COVID-19 and the impact on businesses, Council has announced the following support:

  • City Business Support Package, in partnership with Business SA, provides FREE specialised services to promote business capability and enhance positioning in an increasingly globalised and digitally connected marketplace.
  • Council has established a Small Business Task Force (SBTF) to work in collaboration with Business SA to provide consistent and up to date information to City Businesses on support packages and other services available from Federal, State, Local Government, Peak Bodies, and Industry Associations. The team will be in regular contact with our Precincts and city businesses and would like to hear from small business to understand how we can help. Contact: [email protected] or call us on 8203 7203.
  • Small business lessees (SMEs) in Council-owned buildings, Adelaide Central Market tenants and sporting and community lease / licence holders can apply to defer paying 50 per of their base rent or licence from 1 July 2020 until 30 September 2020 (subject to terms and conditions). The offer of deferred payments can then be gradually paid off, subject to lease / licence terms, within a maximum of two years.
  • For businesses seeking rates assistance business ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement

To date council has provide over $11 million of support which includes Council’s quick leadership response in April when we launched our $4 million City Support package, which provided 100 per cent rent waivers for commercial tenants in Council-owned buildings and traders in the Adelaide Central Market, and a waiver of separate rate for the purpose of managing and marketing the Rundle Mall precinct, for three months.

We recommend that businesses also subscribe to the City Business newsletter.

The City of Adelaide offers a wide range of grants, sponsorship and incentives to foster creativity, community participation, inclusion and wellbeing and to fund improvements to our city. Given the unknown status about events and the requirements for social distancing we appreciate that some projects and activities may not be able to proceed as planned or at the time nominated. We will be pleased to still receive applications and to be flexible in the assessment process around delivery timeframe, dependent on official advice at that time.

More information can be found on our Grants, Sponsorships and Incentives page.

You can get in touch with our team by email: [email protected] or call 8203 7203.


Libraries and Community Centres

All three Adelaide City libraries have re-opened on full operating hours.

A number of digital services are also available:

Virtual Library: We encourage customers to access and enjoy our 24/7 Virtual Library Service, which is available anywhere, anytime and includes thousands of free e-books, magazines, movies, music and other databases. It is very easy to use – all you need is your library membership number.

Online Programs: A range of online programs are also available. Follow us on Facebook to enjoy livestreaming of programs including Read Aloud, Lego Club and Family Storytime.

If you have any questions, please contact the library service on 8203 7990 or via email [email protected].

The City of Adelaide Community Centres are open to people attending community programs, services and bookings. Please speak with the centres to discuss the maximum amount of people permitted to enter inside each centre at a time.

To enter a centre, you must book with staff or through a program. View the schedule of community programs.

The Adelaide South West Community Centre is open Monday to Friday for community programs, viewing of art exhibitions, photocopying/printing/scanning services and for PC use by appointment. The Centre is also available outside those hours for groups to hire the facilities. Bookings and enquiries: 8203 7801 or visit the web page.

The North Adelaide Community Centre is open Monday to Friday for community programs, viewing of art exhibitions and available outside those hours for groups to hire the facilities. Access is via the laneway to the left of the library, not through the library. Bookings and enquiries: 8203 7811 or visit the web page.

The Box Factory Community Centre is open for a limited number of community programs and available outside those hours for groups to hire the facilities. Bookings and enquiries: 8203 7749 or visit the web page.


Adelaide Aquatic Centre

Based on the most recent update from State Government, the Adelaide Aquatic Centre has reopened for limited services from Tuesday 24 November.

We are excited to welcome you back! The guidelines that impact our opening mean that we can only offer health and fitness services at this stage. These include lap swimming, gym use, and members-only spa centre access. The café will also be open for snacks, takeaway food, and drinks.

Group fitness classes also return, with land-based classes back from Tuesday 24 November, based on our updated November schedule. Pool-based classes return from Tuesday 1 December.

Recreational visits (e.g. family visits with the kids) are now available.

Swim School is now finished for 2020. All gym and multi-pass memberships will be extended and start again from Tuesday 24 November.

Please be aware that our customer service office will be closed from 5.00pm (3.00pm on weekends).

Further communication has been sent to all members regarding your individual membership. If you did not receive this information please contact our Customer Service team on 82037665 or via email at [email protected]

We will provide regular updates on our website and through social media of any service changes.

Our members will receive email updates to their nominated address.

If you have not cancelled this prior to our centre closure (from 16-22 November 2020), your membership was temporarily suspended along with all future payments and your spot was held for you. Due to the timing of these restrictions, the Swim School has finished early for 2020 with no further classes scheduled this year. Your spot will be held for 2021 with lessons and payments resuming from Wednesday 27 January.

Yes, our account with EziDebit has been put on hold and no payments processed. As services have now resumed, we are working to reactivate memberships with debits restarting from Wednesday 25 November.

We will work closely with our customers to manage all existing bookings and events and reschedule where and when possible.

Yes. From Tuesday, 24 November, group fitness classes will return, with land-based classes back from Tuesday 24 November, based on our updated November schedule. Pool-based classes return from Tuesday 1 December.

The Adelaide Aquatic Centre team can be contacted on 8203 7665 or via [email protected]. Alternatively, you are welcome to visit them at the Centre. Please be aware that our customer service office will be closed from 5.00pm (3.00pm on weekends).


North Adelaide Golf Course

The North Adelaide Golf Course has re-opened on full operating hours.

    For all enquires please email [email protected]


    Adelaide Town Hall

    Yes, the Adelaide Town Hall is open, operating under current COVID-19 restrictions.

    The following areas in the Town Hall are open to the public:

    • Main Foyer
    • First Floor
    • Auditorium
    • Northern Gallery
    • Southern Gallery
    • Banqueting Room
    • Reconciliation Room
    • Town Hall Balcony

    Yes, any Adelaide Town Hall client who currently holds a booking, up to and including December 30 2020, are able to postpone their event and transfer to a new date (along with any associated deposits), within a twelve (12) month period from the date of their original event booking. Should you wish to postpone your event, or have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590.

    All event bookings will be assessed on a case-by-case basis by the Adelaide Town Hall team to ensure compliance with State Government directives regarding gatherings. Clients will be contacted directly regarding any impacts to their scheduled events.

    Should you have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590.

    Yes, we are accepting bookings at this stage. We encourage you to contact our Adelaide Town Hall team in the first instance as we will be assessing all bookings in line with State Government guidelines.

    Any changes will be published on our website and on the Adelaide Town Hall social media channels - Facebook, Twitter and Instagram. Clients will be contacted directly regarding any impacts to their scheduled events.


    Adelaide Central Market

    The Adelaide Central Market will re-open from Tuesday 24 November at 7.00am. The Central Market information desk is closed until further notice.

    UPark Central Market is also open.