Frequently asked questions (FAQs) - Coronavirus (COVID-19)

Page last updated: 2.00 pm Monday 3 August 2020

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General Questions

A State Government hotline has been established to provide South Australians with local information on COVID-19 from 8am-8pm, seven days a week.

Call the SA COVID-19 Information Line on 1800 253 787 or go to www.sahealth.sa.gov.au/COVID2019 for more information.

The City of Adelaide is following Federal and State Government advice and restrictions as they are announced and is working closely with the Premier of South Australia, government agencies and inner city service providers to support our city communities – especially the most vulnerable.

The City of Adelaide has introduced a $4 million support package for city residents and businesses.

Following the National Roadmap to Recovery announcement by the Prime Minister and the South Australian Premier’s subsequent announcement, Stage One of easing restrictions takes effect from 11 May 2020.

Stage One allows for some Council services to reopen under very strict conditions. The City of Adelaide is currently assessing the impact of these conditions on our services and will provide further updates later in the week about if or how these services will operate.

In response to Federal and State Government restrictions, the City of Adelaide has temporarily closed some its services and facilities:

  • Adelaide Aquatic Centre is closed for recreational swimming.
  • Central Market Information Desk is closed
  • City Guides service is suspended
  • Adelaide Greeters service is suspended
  • Cruise Ship Meet & Greet service is suspended
  • Adelaide Free Bikes service is suspended.

Our primary obligation at this time is the health and wellbeing of our staff and our community.

Following the National Roadmap to Recovery announcement by the Prime Minister and the South Australian Premier’s subsequent announcement, Stage One of easing restrictions takes effect from 11 May 2020.

Stage One allows for some Council services to reopen under very strict conditions. The City of Adelaide is currently assessing the impact of these conditions on our services and will provide further updates later in the week about if or how these services will operate.

  • The City of Adelaide Customer Centre remains open and can be contacted on 8203 7203 or via email on [email protected]
  • Outdoor playgrounds, outdoor gym/exercise equipment, skate park, BMX dirt bike track and BBQs are open
  • Adelaide City Library centres are open
  • City of Adelaide Community Centres are open, bookings required
  • The City Archives office is open Wednesdays by appointment only. To make an appointment phone 8203 7439 or email.
  • Immunisation clinics remain open
  • Adelaide Central Market and Rundle Mall remain open
  • UParks around the city remain open
  • The Green Waste and Mulch Centre remains open
  • The North Adelaide Golf Course has reopened under strict safety protocols
  • The fenced dog parks are open
  • The community gardens are open
  • The community courts are open

These are temporary closures. We do not currently know when these facilities will reopen and will be guided by Federal and State Government advice.

We understand how important these facilities are to our community and we will continue to monitor the situation closely so that we may reopen our facilities as soon as possible.

All updates will be provided on our website which will be updated regularly.

With many of our programs and services suspended due to social distancing advice and regulations, we have had to significantly reduce our temporary staffing and review our fixed term staffing to ensure our financial and operational sustainability. The City of Adelaide, like all local governments, is currently ineligible for the existing support schemes, such as the JobKeeper payment which is supporting businesses significantly affected by the coronavirus to help keep employees in jobs. Our priority at this time is to provide meaningful, appropriate work that our permanent staff can undertake safely, to deliver essential services for our community.

All bookings have been cancelled until further notice. We will not take any new bookings during this time. 

Our staff are getting in touch with everyone who has booked one of our spaces.

  • There is an Easy English webpage about what is open in the Adelaide city during coronavirus by the City of Adelaide

Parking and Transport

With restrictions surrounding COVID-19 starting to ease and businesses starting to reopen, managing parking needs are constantly monitored. 

We are incrementally resuming our standard approach to issuing Expiation Notices to illegally parked vehicles, to ensure parking is available to everyone. 

If you need all day parking please refer to our UPark Plus all-day capped rate parking.

Yes, all 9 UParks across the city are open for business. 

Read the full list of UPark locations.

As part of City of Adelaide’s planned response to protect the health and wellbeing of the community, you can now access UPark Plus.

UPark Plus is a personal card that gives you access to all UParks across the city. Simply tap your UPark Plus card to enter and exit the car park. This eliminates the need to push buttons or handle tickets.

Using the card will also give you access to daily capped rate parking. 

Register now for UPark Plus

E-scooter (Neuron, RIDE) and bike share (Airbike) companies have been invited back to the city. Check directly with the companies for updates.

The companies will be required to clean their scooters and bikes regularly, track usage for any contact tracing, and work with the health authorities.

The Adelaide Free Bikes service is suspended.

We have resumed our standard approach to processing Expiation Notices.

You can pay an Expiation with any of the following options: 

  • Online via a Visa/Mastercard
  • Over the phone by calling 1300 300 729 using a Visa/Mastercard
  • In person at our Customer Centre, 25 Pirie Street, Adelaide, Monday to Friday from 8:30 am to 5:00 pm
  • By cheque or money order to our postal address: GPO Box 1732, Adelaide 5001.

In circumstances of financial hardship, the Fines Enforcement and Recovery Unit (FERU) are authorised to enter into an agreement to accept part payments until the penalties are paid in full. If you wish to take that course of action, the relevant contact details are provided below: 


Community Support

The Council’s current rates approach allows for ratepayers who are experiencing financial hardship to apply for a postponement or remission of rates. Ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing this application form. Completing this form will allow us to assess your eligibility for financial hardship assistance. Quarter 4 Rates notices will be distributed in the third week of April. All rates notices include details about how ratepayers can access financial hardship provisions.

Further information about Rates

The City of Adelaide is continuing to offer services through the Commonwealth Home Support Program (CHSP) which helps our residents aged 65+ years and Aboriginal and Torres Strait Islander peoples aged 50+ years who require short term assistance to remain living independently in their homes. Phone calls are being made to around 200 vulnerable residents to assess their immediate needs and to offer information and assistance.

The weekly City of Adelaide Central Market Shopping Bus service has restarted and will run every Thursday, picking up residents at 10:45am and returning home at 2:00pm.

With the subsequent suspension of the Adelaide Metro City Connector free bus service, we have been providing alternative transport for vulnerable city residents, including taxis.

While all social programs have been temporarily cancelled, the City Grapevine Newsletter for older residents which is distributed to 300+ residents and through partner networks will provide information on key services and suggestions for how to stay engaged while isolated at home.

The City of Adelaide Customer Centre is providing current information about useful websites, phone numbers and services offered by Council and other service providers to support those in self-isolation. The Customer Centre can be contacted on telephone 8203 7203 or via email.

Inner city services, through the Adelaide Zero Project, are working to identify and support all people sleeping rough, particularly those with chronic health conditions.

The SA Housing Authority are implementing an urgent response to provide crisis accommodation in hotels and motels for the City’s rough sleeper population, currently 150 people.

Aboriginal and Torres Strait Islander peoples are a population most at risk of serious infection and have higher rates of contracting chronic illness. Advice, information and resources are being provided by SA Health, Nunkuwarrin Yunti (Wakefield Street) and the Aboriginal Health Council of SA (Franklin Street). Front line patient care is available from the Aboriginal & Torres Strait Islander Liaison Unit (ATSILU) located at the Royal Adelaide Hospital.


Support for Students

  • See a comprehensive list of support available for international students at this webpage.

International Student Support Package

The South Australian Government has demonstrated its commitment to Adelaide's international student community, by announcing a $13.8 million International Student Support Package.

This package is designed to support international students currently residing in South Australia and facing financial hardship.

There are three components to the package:

  1. The South Australian Government, in partnership with the state’s three public universities, will match funding to alleviate student hardship as a result of COVID-19. The funding will be distributed between Flinders University, The University of Adelaide and the University of South Australia to distribute to their pathway and international students.
  2. A $500 emergency cash grant will be available to other international students not studying at one of the public universities, currently enrolled in a course, living in Adelaide and who meet the criteria.
  3. For school students living with South Australian families, a one-off $200 COVID-19 assistance payment per student will be provided to homestay families, to help support accommodation for school students.

This significant financial package comes on top of work already underway by education providers, agents and community groups in Adelaide. City of Adelaide and StudyAdelaide are proud of the response across the Adelaide community in supporting international students during this pandemic. 

For more information, including FAQs and for students to register for updates on the application process visit studyadelaide.com/issp


Business Support

Council has established a Small Business Task Force (SBTF) to work in collaboration with Business SA to provide consistent and up to date information to City Businesses on support packages and other services available from Federal, State, Local Government, Peak Bodies, and Industry Associations. 

The team will be in regular contact with our Precincts and city businesses and would like to hear from small business to understand how we can help.

Contact [email protected] or call us on 8203 7203. 

We recommend that businesses also subscribe to the City Business newsletter

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Recognising the current challenging economic circumstances arising from COVID-19 and the impact on businesses, Council is supporting small business by providing:

  • 100% rent free* for 3 months for lessees of Council-owned buildings (small business operators)
  • 100% rent free* for 3 months for community leases of council-owned buildings
  • 100% rent free* for 3 months for Adelaide Central Market Tenants
  • Waiving of the separate rate for the purpose of managing and marketing the Rundle Mall precinct (Rundle Mall Marketing Levy) for 3 months
  • $8 Daily Capped Rate Parking at all UPark locations across the city with the new touch-free parking system: UPark Plus, available until end of May (at Council's discretion and review).

Note: * Rent free on base rent, excludes outgoings e.g. rates, utilities.

You may also find this list of financial resources useful during this period:

Financial Support & Assistance

The rent-free period commences 1 April 2020 and expires 30 June 2020. Tenants will remain liable to pay all relevant outgoings etc. rates, utilities. All other obligations under the lease remain unaffected.

Eligible tenants will receive information about these support measures and Council’s property staff are available for confidential conversations on [email protected] or by phone on 8203 7203.

The City of Adelaide offers a wide range of grants, sponsorship and incentives to foster creativity, community participation, inclusion and wellbeing and to fund improvements to our city. Given the unknown status about events and the requirements for social distancing we appreciate that some projects and activities may not be able to proceed as planned or at the time nominated. We will be pleased to still receive applications and to be flexible in the assessment process around delivery timeframe, dependent on official advice at that time.

More information can be found on our Grants, Sponsorships and Incentives page.

You can get in touch with our team by email: [email protected] or call 8203 7203.

Yes, as long as it doesn’t break any of the restrictions announced by the Government. Please visit this restrictions page for details.

A Small Business Task Force has been created to provide advice and direction for affected businesses – as well as a resource for other support measures introduced by Federal and State Government.

Keep them up to date with all the information coming through from Federal and State Government and provide options for wellbeing support.

Where possible, use their services, buy their products and services online, or buy a voucher for use at a later stage.


Libraries and Community Centres

The City of Adelaide is taking extra measures to protect our community and staff, including the following conditions:

  • Do not attend any Adelaide City Library or Community Centre if you or someone with you are unwell or are developing symptoms including fever and flu-like symptoms
  • Keep 1.5 metres distance from others
  • Wash hands and use sanitiser provided upon entering and exiting the premises
  • Maintain appropriate personal hygiene practices (especially covering coughs and sneezes).

In line with the two square metre requirement, the maximum capacity limits for each facility are:

  • City Library: 646
  • Hutt Street Library: 87
  • North Adelaide Library: 64

The City of Adelaide Community Centres are open to people attending community programs and for facility bookings. Please speak with the centres to discuss the maximum amount of people permitted inside each centre at a time.

To enter a centre, you must book with staff or through a program. View the schedule of community programs.

  • The Adelaide South West Community Centre is open Monday to Friday for community programs, photocopying/scanning services and for PC use by appointmentThe centre is also available outside those hours for groups to hire the facilities.
    Bookings and enquiries: 8203 7801, Email, Webpage
  • The North Adelaide Community Centre is open Mondays, Wednesdays and Fridays for community programs and is available outside those hours for groups to hire the facilities.
    Access to centre is via the laneway and not through the library.
    Bookings and enquiries: 8203 7811, Email, Webpage
  • The Box Factory Community Centre is open for groups to hire their facilities.
    Bookings and enquiries: 8203 7749, Email, Webpage

The Adelaide South West Community Centre is open for PC use by appointment.

To book a one hour slot, Monday to Friday 9:00 am to 4:30 pm, please call 8203 7801.

Art, creative writing and language groups are a handful of the programs back on offer at the South West and North Adelaide Community Centres.

View the schedule of community programs.

To enter a centre, you must book with staff or through a program.


Adelaide Aquatic Centre

Stage one of the re-opening has begun. Adelaide Aquatic Centre welcome back Swim School and Centre Members, as well as multi-visit pass holders.

Adelaide Aquatic Centre is not currently open for casual recreational swimmers and group bookings, but looks forward to welcoming you back soon.

We understand that the closure due to COVID-19 has had a significant impact on our community. Thank you for your patience and understanding during this time and we look forward to welcoming you back very soon. More information on dates will be provided shortly.

Swim School and Centre Member services are currently available.

All recreational swimming (excluding multi-visit passholders) is currently unavailable.

Further communication has been sent to all members regarding your individual membership as well as the proposed changes/and or available options.

We will provide regular updates on our website and through social media of any service changes.

Our members will receive email updates to their nominated address.

If you have not cancelled this prior to our closure, your membership has been temporarily suspended along with all future payments and your spot will be held for you.

Yes, our account with EziDebit has been put on hold and no payments will be processed until further notice. These are now in the process of resuming, as services are returning.

We will work closely with our customers to manage all existing bookings and events and reschedule where and when possible.

Group fitness classes are available for members. Find the latest schedule and information on classes here.

No, this temporary closure is to support coronavirus containment efforts.

For specific membership enquiries please email our Aquatic Centre customer service staff at [email protected]. The centre will not be taking calls at this stage.


North Adelaide Golf Course

In line with the latest advice from Golf Australia and the South Australian Government, North Adelaide Golf Course was reopened on Friday 24 April.

Under strict safety protocols – enforced by state guidelines and club rules – Golf Australia is now satisfied that golf can be played at minimal risk.

These protocols include:

  • holes 10–18 North Course are closed. All courses will be marshalled
  • separate entry/exit doors in the Pro Shop. Limited people inside (for social spacing)
  • no ball washers, sand buckets, or bunker rakes available
  • no flags in holes. Balls will not drop fully into hole
  • limited food and drinks from the Par 3 Cafe and 19th Hole Cafe & Bar.

For all enquires please email [email protected]


Adelaide Town Hall

The Adelaide Town Hall is open to the public from 9:00 am to 5:00 pm Monday to Friday, and is available for small events, public art exhibitions, live music rehearsals, organ practices and wedding ceremonies.

The maximum capacity currently permitted is 756 people, with the following capacity limits on individual venue areas:

Venue AreaMaximum capacity
Auditorium222
Banqueting Room107
Main Foyer77
Meeting Hall83
Northern Gallery59
Southern Gallery53
David Spence Room32
Prince Alfred Room42
Green Room26
Balcony55

The following areas are open to the public:

  • Main Foyers
  • Mankurri-api Kuu / Reconciliation Room
  • Auditorium
  • Banqueting Room
  • The Balcony
  • Site visits for future events in all other venues are available by appointment

The following services are temporarily unavailable:

  • Adelaide Town Hall tours

Yes, any Adelaide Town Hall client who currently holds a booking, up to and including December 30 2020, are able to postpone their event and transfer to a new date (along with any associated deposits), within a twelve (12) month period from the date of their original event booking. Should you wish to postpone your event, or have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590.

All event bookings will be assessed on a case-by-case basis by the Adelaide Town Hall team to ensure compliance with State Government directives regarding gatherings. Clients will be contacted directly regarding any impacts to their scheduled events.

Should you have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590.

Yes, to arrange a site visit please contact our Adelaide Town Hall team to arrange an appointment.

Yes, we are accepting bookings at this stage. We encourage you to contact our Adelaide Town Hall team in the first instance as we will be assessing all bookings in line with State Government guidelines.

Any changes will be published on our website and on the Adelaide Town Hall social media channels - Facebook, Twitter and Instagram. Clients will be contacted directly regarding any impacts to their scheduled events.


Adelaide Central Market

The Central Market is currently open for business as usual.  The Central Market information desk is closed.

There has been a lot of media coverage regarding the banning of non-essential public gatherings across Australia. This ban will not impact usual Market trading at this stage and the Market will continue to trade as normal. The Market are liaising with relevant authorities and will continue to monitor the situation closely and provide regular updates to ensure they do all they reasonably can to protect the health and safety of the Market community.

Sunday trading at the Central Market has temporarily been suspended. Stay tuned for a resumption of Sunday trading in the warmer months.