Frequently asked questions (FAQs) - Coronavirus (COVID-19)

Page last updated: 5 pm 4 June 2020

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General Questions

A State Government hotline has been established to provide South Australians with local information on COVID-19 from 8am-8pm, seven days a week.

Call the SA COVID-19 Information Line on 1800 253 787 or go to www.sahealth.sa.gov.au/COVID2019 for more information.

The City of Adelaide is following Federal and State Government advice and restrictions as they are announced and is working closely with the Premier of South Australia, government agencies and inner city service providers to support our city communities – especially the most vulnerable.

The City of Adelaide has introduced a $4 million support package for city residents and businesses.

Following the National Roadmap to Recovery announcement by the Prime Minister and the South Australian Premier’s subsequent announcement, Stage One of easing restrictions takes effect from 11 May 2020.

Stage One allows for some Council services to reopen under very strict conditions. The City of Adelaide is currently assessing the impact of these conditions on our services and will provide further updates later in the week about if or how these services will operate.

In response to Federal and State Government restrictions, the City of Adelaide has temporarily closed some its services and facilities:

  • The Adelaide Aquatic Centre is closed
  • Community Centres are closed
  • The Adelaide Town Hall is closed for tours, events and functions
  • The Adelaide Visitor Information Centre is closed
  • Central Market Information Desk is closed
  • City Guides service is suspended
  • Adelaide Greeters service is suspended
  • Cruise Ship Meet & Greet service is suspended
  • Adelaide Free Bikes service is suspended.

Our primary obligation at this time is the health and wellbeing of our staff and our community.

All essential Council services currently remain open. Any updates to service changes will be communicated via our website.

Following the National Roadmap to Recovery announcement by the Prime Minister and the South Australian Premier’s subsequent announcement, Stage One of easing restrictions takes effect from 11 May 2020.

Stage One allows for some Council services to reopen under very strict conditions. The City of Adelaide is currently assessing the impact of these conditions on our services and will provide further updates later in the week about if or how these services will operate.

  • The City of Adelaide Customer Centre remains open and can be contacted on 8203 7203 or via email on [email protected]
  • Outdoor playgrounds, outdoor gym/exercise equipment, skate park, BMX dirt bike track and BBQs are open.
  • Immunisation clinic services at our North Adelaide Community Centre and Adelaide South West Community Centre remain open
  • Adelaide City Library centres are open.
  • The Adelaide South West Community Centre will be open for PC use by appointment from May 18. To book a one hour slot, Monday to Friday 9:00 am to 4:30 pm, please call 8203 7801.
  • Adelaide Central Market and Rundle Mall remain open
  • UParks around the city remain open
  • The Green Waste and Mulch Centre remains open
  • The North Adelaide Golf Course has reopened under strict safety protocols
  • The fenced dog parks are open.
  • The community gardens are open.
  • The community courts are open. These include:
    The 3 on 3 court in Whitmore Square
    Three 3 on 3 court in King Rodney Park / Ityamai-Itpina (Park 15)
    Courts in Pelzer Park / Pityarilla (Park 19)
    Courts in Veale Park / Walyu Yarta (Park 21)
    Courts in Mary Lee Park (Park 27B)
    Courts in Bundey’s Paddock / Tidlangga (Park 9)

The following City of Adelaide services continue to operate:

  • Planning & Development
  • Building Services
  • Design Services
  • Digital library services
  • Homeless services
  • Event site bookings (for the future)
  • Traffic Management
  • Infrastructure, including maintenance
  • Horticulture
  • Cleansing
  • Park Lands Maintenance
  • Commonwealth Home Support
  • Environmental Health
  • Public Safety
  • UPark car parking
  • Property & Commercial
  • Waste Management
  • Customer Centre
  • Procurement & Contract Management
  • Subsidiaries – the Adelaide Central Market Authority and the Rundle Mall Management Authority

These are temporary closures. We do not currently know when these facilities will reopen and will be guided by Federal and State Government advice.

We understand how important these facilities are to our community and we will continue to monitor the situation closely so that we may reopen our facilities as soon as possible.

All updates will be provided on our website which will be updated regularly.

With many of our programs and services suspended due to social distancing advice and regulations, we have had to significantly reduce our temporary staffing and review our fixed term staffing to ensure our financial and operational sustainability. The City of Adelaide, like all local governments, is currently ineligible for the existing support schemes, such as the JobKeeper payment which is supporting businesses significantly affected by the coronavirus to help keep employees in jobs. Our priority at this time is to provide meaningful, appropriate work that our permanent staff can undertake safely, to deliver essential services for our community.

All bookings have been cancelled until further notice. We will not take any new bookings during this time. 

Our staff are getting in touch with everyone who has booked one of our spaces.

  • There is an Easy English webpage about what is open in the Adelaide city during coronavirus by the City of Adelaide

Parking and Transport

With restrictions surrounding COVID-19 starting to ease and businesses starting to reopen, managing parking needs are constantly monitored. 

We are incrementally resuming our standard approach to issuing Expiation Notices to illegally parked vehicles, to ensure parking is available to everyone. 

If you need all day parking please refer to our UPark Plus $8 special.

Yes, all 9 UParks across the city are open for business. 

Read the full list of UPark locations.

As part of City of Adelaide’s planned response to protect the health and wellbeing of the community, you can now access UPark Plus.

UPark Plus is a personal card that gives you access to all UParks across the city. Simply tap your UPark Plus card to enter and exit the car park. This eliminates the need to push buttons or handle tickets.

Using the card will also give you access to discounted $8 daily capped rate parking. This offer is expected to run until the end of May to help support the community (at Council's discretion and review).

Register now for UPark Plus

RIDE e-scooters, Neuron e-scooters, Airbikes and JUMP electric bikes have been temporarily suspended.  The Adelaide Free Bikes service is also suspended

In consideration of COVID-19 and in the interest of doing all that we can to stop its spread, it is with regret that the City of Adelaide has made the difficult decision to suspend permits for the operation of e-scooter and bike share schemes within the City of Adelaide.

This decision was not been taken lightly, however the health and safety of our community is a priority at this time.

All operators have been required to remove all their devices by midnight on Sunday 29/3/2020.

Once we return to safer times, we will look to reinstating the operation of these devices in the City of Adelaide.

We have resumed our standard approach to processing Expiation Notices.

You can pay an Expiation with any of the following options: 

  • Online via a Visa/Mastercard
  • Over the phone by calling 1300 300 729 using a Visa/Mastercard
  • In person at our Customer Centre, 25 Pirie Street, Adelaide, Monday to Friday from 8:30 am to 5:00 pm
  • By cheque or money order to our postal address: GPO Box 1732, Adelaide 5001.

In circumstances of financial hardship, the Fines Enforcement and Recovery Unit (FERU) are authorised to enter into an agreement to accept part payments until the penalties are paid in full. If you wish to take that course of action, the relevant contact details are provided below: 


Community Support

The Council’s current rates approach allows for ratepayers who are experiencing financial hardship to apply for a postponement or remission of rates. Ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing this application form. Completing this form will allow us to assess your eligibility for financial hardship assistance. Quarter 4 Rates notices will be distributed in the third week of April. All rates notices include details about how ratepayers can access financial hardship provisions.

Further information about Rates

The City of Adelaide is continuing to offer services through the Commonwealth Home Support Program (CHSP) which helps our residents aged 65+ years and Aboriginal and Torres Strait Islander peoples aged 50+ years who require short term assistance to remain living independently in their homes. Phone calls are being made to around 200 vulnerable residents to assess their immediate needs and to offer information and assistance.

All regular users of the weekly City of Adelaide Central Market Shopping Bus have been notified that this service has been temporarily cancelled to ensure the health and safety of our community and have been offered practical support through the Outreach Program.

With the subsequent suspension of the Adelaide Metro City Connector free bus service, we have been providing alternative transport for vulnerable city residents, including taxis.

While all social programs have been temporarily cancelled, the City Grapevine Newsletter for older residents which is distributed to 300+ residents and through partner networks will provide information on key services and suggestions for how to stay engaged while isolated at home.

The City of Adelaide Customer Centre is providing current information about useful websites, phone numbers and services offered by Council and other service providers to support those in self-isolation. The Customer Centre can be contacted on telephone 8203 7203 or via email [email protected].

Inner city services, through the Adelaide Zero Project, are working to identify and support all people sleeping rough, particularly those with chronic health conditions.

The SA Housing Authority are implementing an urgent response to provide crisis accommodation in hotels and motels for the City’s rough sleeper population, currently 150 people.

Aboriginal and Torres Strait Islander peoples are a population most at risk of serious infection and have higher rates of contracting chronic illness. Advice, information and resources are being provided by SA Health, Nunkuwarrin Yunti (Wakefield Street) and the Aboriginal Health Council of SA (Franklin Street). Front line patient care is available from the Aboriginal & Torres Strait Islander Liaison Unit (ATSILU) located at the Royal Adelaide Hospital.


Support for Students

  • See a comprehensive list of support available for international students at this webpage.

International Student Support Package

The South Australian Government has demonstrated its commitment to Adelaide's international student community, by announcing a $13.8 million International Student Support Package.

This package is designed to support international students currently residing in South Australia and facing financial hardship.

There are three components to the package:

  1. The South Australian Government, in partnership with the state’s three public universities, will match funding to alleviate student hardship as a result of COVID-19. The funding will be distributed between Flinders University, The University of Adelaide and the University of South Australia to distribute to their pathway and international students.
  2. A $500 emergency cash grant will be available to other international students not studying at one of the public universities, currently enrolled in a course, living in Adelaide and who meet the criteria.
  3. For school students living with South Australian families, a one-off $200 COVID-19 assistance payment per student will be provided to homestay families, to help support accommodation for school students.

This significant financial package comes on top of work already underway by education providers, agents and community groups in Adelaide. City of Adelaide and StudyAdelaide are proud of the response across the Adelaide community in supporting international students during this pandemic. 

For more information, including FAQs and for students to register for updates on the application process visit studyadelaide.com/issp


Business Support

Council has established a Small Business Task Force (SBTF) to work in collaboration with Business SA to provide consistent and up to date information to City Businesses on support packages and other services available from Federal, State, Local Government, Peak Bodies, and Industry Associations. 

The team will be in regular contact with our Precincts and city businesses and would like to hear from small business to understand how we can help.

Contact [email protected] or call us on 8203 7203. 

We recommend that businesses also subscribe to the City Business newsletter

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Recognising the current challenging economic circumstances arising from COVID-19 and the impact on businesses, Council is supporting small business by providing:

  • 100% rent free* for 3 months for lessees of Council-owned buildings (small business operators)
  • 100% rent free* for 3 months for community leases of council-owned buildings
  • 100% rent free* for 3 months for Adelaide Central Market Tenants
  • Waiving of the separate rate for the purpose of managing and marketing the Rundle Mall precinct (Rundle Mall Marketing Levy) for 3 months
  • $8 Daily Capped Rate Parking at all UPark locations across the city with the new touch-free parking system: UPark Plus, available until end of May (at Council's discretion and review).

Note: * Rent free on base rent, excludes outgoings e.g. rates, utilities.

You may also find this list of financial resources useful during this period:

Financial Support & Assistance

The rent-free period commences 1 April 2020 and expires 30 June 2020. Tenants will remain liable to pay all relevant outgoings etc. rates, utilities. All other obligations under the lease remain unaffected.

Eligible tenants will receive information about these support measures and Council’s property staff are available for confidential conversations on [email protected] or by phone on 8203 7203.

The City of Adelaide offers a wide range of grants, sponsorship and incentives to foster creativity, community participation, inclusion and wellbeing and to fund improvements to our city. Given the unknown status about events and the requirements for social distancing we appreciate that some projects and activities may not be able to proceed as planned or at the time nominated. We will be pleased to still receive applications and to be flexible in the assessment process around delivery timeframe, dependent on official advice at that time.

More information can be found on our Grants, Sponsorships and Incentives page.

You can get in touch with our team by email: [email protected] or call 8203 7203.

Yes, as long as it doesn’t break any of the restrictions announced by the Government. Please visit this restrictions page for details.

A Small Business Task Force has been created to provide advice and direction for affected businesses – as well as a resource for other support measures introduced by Federal and State Government.

Keep them up to date with all the information coming through from Federal and State Government and provide options for wellbeing support.

Where possible, use their services, buy their products and services online, or buy a voucher for use at a later stage.


Libraries and Community Centres

Following the State Government’s announcement of Step 2 of the Recovery Roadmap, which took effect on 1 June 2020, all Adelaide City Library centres are open as follows

  • City Library: Level 3 Rundle Place, 77-91 Rundle Mall, Adelaide (reopened 2 June 2020)
    Monday to Friday, 10 am to 6 pm, Saturday 10 am to 5 pm and Sunday 12 pm to 5 pm
    Enter from Rundle Place/Rundle Place Car Park
    (there are four accessible car parking spaces available on Level 2).
    If you are in Rundle Place, take the car park lift to level 6. Follow the signs near the lifts to City Library where an access ramp is available.
    Please note, the Francis Street entrance is temporarily closed.
  • Hutt Street Library: 235 Hutt St, Adelaide (reopened 14 May 2020)
    Monday to Friday, 10 am to 5 pm and Saturday 10 am to 2 pm
  • North Adelaide Community Centre and Library (reopened 14 May 2020 - please note only the library is open): 176 Tynte St, North Adelaide
    Monday to Friday, 10 am to 6 pm and Saturday 10 am to 1:30 pm

All library centres are closed on Public Holidays.

There will be a maximum of 20 people permitted inside each facility at a time. Bookings may be made to avoid waiting times.

We ask you to keep visits short for now so that as many people in the community can access the library centres.

For bookings, please contact the Library on 8203 7990 or via email: [email protected]

The City of Adelaide is taking extra measures to protect our community and staff, including the following conditions:

  • Do not attend an Adelaide City Library centre if you or someone with you are unwell or are developing symptoms including fever and flu-like symptoms
  • Keep 1.5 metres distance from others
  • Wash hands and use sanitiser provided upon entering and exiting the premises
  • Maintain appropriate personal hygiene practices (especially covering coughs and sneezes)

You can contact the Library service on 8203 7990 or via email [email protected]

Information about the evolving situation or any future decision to reopen will be published on our website, in our e-newsletters and on our social media channels: Facebook, Twitter and Instagram.

  • Browse, borrow, hold, pick-up and PC use* (PC use up to 30 minutes). For bookings, please contact the Library on 8203 7990 or via email [email protected]. *Printing, photocopying and scanning services are currently unavailable.
  • Home Library Service: Home Library Service customers will continue to receive ‘Drop and Wave’ and ‘Pick-up’ of library items.
  • Return Chutes: Library items can be returned via the chutes at City Library, Hutt Street Library and North Adelaide Community Centre and Library.
  • Library Programs: A range of online programs are available. Follow us on Facebook to enjoy livestreaming of programs including Read Aloud, Lego Club and Family Storytime. Programs are not currently being offered at the library centres.
  • Virtual Library: Our Virtual Library is open 24/7. You can read an e-book or magazine, learn a language, stream your favourite music, watch a movie and much more. All you need is your Adelaide City Libraries card – if you don’t have a Library membership, you can sign up online today!

To stay updated and be the first to hear about what we are doing at the Adelaide City Libraries, subscribe to the library’s POP e-newsletter, follow us on our social media pages: Facebook, Twitter and Instagram, or head to our website.

Yes! It is very easy to sign up online. Register to create a digital account now to access the Virtual Library, browse the library collection and request books, DVDs and more as they become available when the library re-opens

All existing loans have been extended up to 1 July 2020 and standard loan periods apply for all new loans. This includes 4 weeks for books, 2 weeks for CDs and DVDs, and shortened loan periods for high demand items. If you wish to return your library items, the library chutes are open. Returns are available through external returns chutes only.

Yes. Our community centre staff will correspond with all participants (if we have their contact details) who regularly attend or have booked to attend any of our activities.

We will provide regular updates on our website, social media and direct email of any service changes.

The Adelaide South West Community Centre will be open for PC use by appointment from May 18. 

To book a one hour slot, Monday to Friday 9:00 am to 4:30 pm, please call 8203 7801.


Adelaide Aquatic Centre

We are currently working to reopen as soon as possible.

Phase 1 of the 'Easing Restrictions Roadmap' mentions opening a limited amount of pools. As Adelaide Aquatic Centre is a large facility, we need to understand how reopening applies to us and how we can deliver safe services.

This means there may be some time before we can reopen. Thank you for your on-going patience during this time.

No, to assist in limiting the spread of COVID-19, the Federal Government has directed for gyms and indoor sporting venues to be closed at this time.

All Adelaide Aquatic Centre services have ceased and the entire centre has temporarily closed.

Currently, all memberships have been temporarily suspended along with any future payments. Further communication will be sent as soon as possible which will include the specific details regarding your individual membership as well as the proposed changes/and or available options.

We will provide regular updates on our website and through social media of any service changes.

Our members will receive email updates to their nominated address.

If you have not cancelled this prior to our closure, your membership has been temporarily suspended along with all future payments and your spot will be held for you.

Yes, our account with EziDebit has been put on hold and no payments will be processed until further notice.

As we do not currently know when this facility will re-open, we will work closely with our customers to manage all existing bookings and events and reschedule where and when possible.

Not at this stage, all services have ceased and the entire centre has been closed.

No, this temporary closure is to support coronavirus containment efforts.

For specific membership enquiries please email our Aquatic Centre customer service staff at [email protected]. The centre will not be taking calls at this stage.


North Adelaide Golf Course

In line with the latest advice from Golf Australia and the South Australian Government, North Adelaide Golf Course was reopened on Friday 24 April.

Under strict safety protocols – enforced by state guidelines and club rules – Golf Australia is now satisfied that golf can be played at minimal risk.

These protocols include:

• holes 10–18 North Course are closed. All courses will be marshalled
• limit of three players per tee time. 
• limit of one person per golf cart
• separate entry/exit doors in the Pro Shop. Limited people inside (for social spacing)
• no ball washers, sand buckets, or bunker rakes available
• no flags in holes. Balls will not drop fully into hole.
• limited food and drinks from the Par 3 Cafe and 19th Hole Cafe & Bar.

For all enquires please email [email protected].


Adelaide Town Hall

Yes, from 5 June 2020 the Adelaide Town Hall is re-open to the public (keeping to capacity limits and physical distancing requirements). We look forward to opening our doors and welcoming the community back for small events, public art exhibitions, live music rehearsals, organ practices and wedding ceremonies.

At this stage, capacity limits will apply as follows:

  • Up to 20 people for Adelaide Town Hall art exhibition viewings
  • Up to 20 people for wedding ceremonies
  • Up to 20 people for small events
  • Up to 50 people funeral services

The Adelaide Town Hall will be open to the public 9 am to 5 pm Monday to Friday.

From 5 June 2020, the following areas are open to the public:

  • Main Foyers
  • Mankurri-api Kuu / Reconciliation Room
  • Auditorium
  • The Balcony
  • Site visits for future events in all other venues are available by appointment

The following services are temporarily unavailable:

  • Adelaide Town Hall tours

Yes, any Adelaide Town Hall client who currently holds a booking, up to and including December 30 2020, are able to postpone their event and transfer to a new date (along with any associated deposits), within a twelve (12) month period from the date of their original event booking. Should you wish to postpone your event, or have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590.

All event bookings will be assessed on a case-by-case basis by the Adelaide Town Hall team to ensure compliance with State Government directives regarding gatherings. Clients will be contacted directly regarding any impacts to their scheduled events.

Should you have any queries regarding your event booking, please contact a member of the Adelaide Town Hall team on (08) 8203 7590.

Yes, to arrange a site visit please contact our Adelaide Town Hall team to arrange an appointment.

Yes, we are accepting bookings at this stage. We encourage you to contact our Adelaide Town Hall team in the first instance as we will be assessing all bookings in line with State Government guidelines.

Any changes will be published on our website and on the Adelaide Town Hall social media channels - Facebook, Twitter and Instagram. Clients will be contacted directly regarding any impacts to their scheduled events.


Adelaide Central Market

The Central Market is currently open for business as usual.  The Central Market information desk is closed.

There has been a lot of media coverage regarding the banning of non-essential public gatherings across Australia. This ban will not impact usual Market trading at this stage and the Market will continue to trade as normal. The Market are liaising with relevant authorities and will continue to monitor the situation closely and provide regular updates to ensure they do all they reasonably can to protect the health and safety of the Market community.

Sunday trading at the Central Market has temporarily been suspended. Stay tuned for a resumption of Sunday trading in the warmer months.