Coronavirus (COVID-19) - latest information

Page last updated: 4.00 pm Thursday 26 November 2020

STATE 'CIRCUIT BREAKER' RESTRICTIONS EASED

The South Australian Government has eased its COVID-19 'circuit breaker' restrictions. Please refer to the South Australian Government COVID-19 portal for further details.

The City of Adelaide is pleased to reopen many of its services and facilities in line with COVID-19 restrictions and current health advice.

The Customer Centre has resumed normal operations, and is open for walk-in service and for enquiries via telephone, email, Facebook, Twitter and live chat.

The City of Adelaide will continue to provide service updates on this web page and via Facebook and Twitter. You can read frequently asked questions here.


Drive-through testing in the city

A drive-through COVID-19 testing location is available in Victoria Park / Pakapakanthi.

Standard operating hours for this facility are 8:00 am to 6:00 pm, 7 days a week. Visit the SA Health website for information about extended operating hours if applicable.

All ages welcome. No booking or GP referral required.

The facility can be accessed via Wakefield Road (left-hand turn only) by car and motorbike only (no walk-ins or cyclists). 

Please be prepared for delays by bringing water and snacks in your vehicle.

Other COVID-19 testing locations 


Stop the spread - hygiene and social distancing

Please refer to the Government of South Australia COVID-19 website to keep up to date with current SA COVID-19 restrictions during this period.

It is important to practice good hygiene to minimise the risk of spreading the virus:

  1. wearing a mask outside the home is encouraged, particularly when you can’t physically distance from others
  2. cover your coughs and sneezes with your elbow or a tissue
  3. dispose of used tissues immediately
  4. wash your hands with soap and water before eating, handling food and after going to the toilet and avoid touching your face
  5. cleaning and disinfecting surfaces

If you are feeling unwell and developing symptoms (including fever, chills, flu-like symptoms such as coughing, sore throat, runny nose, loss of taste and smell and shortness of breath), SA Health advise to get tested for COVID-19. Call the Coronavirus Health Information Hotline on 1800 020 080 if you have any questions. They may refer you to a special COVID-19 clinic or testing centre.

It is also important that everyone practises 'social-distancing'. This refers to keeping a healthy distance (1.5 metres) from those around you, and staying away from others if you are unwell. 


Services and facilities that are temporarily closed

The following services and facilities are closed temporarily:

  • The Adelaide Aquatic Centre has reopened, however Swim School lessons have been cancelled for the remainder of 2020
  • Mobile Visitor Service is closed until further notice
  • Central Market Information Desk is closed until further notice
  • Adelaide City Archives is closed until further notice
  • City Guides service is suspended
  • Adelaide Greeters service is suspended
  • Cruise Ship Meet & Greet service is suspended
  • Adelaide Free Bikes service is suspended
  • First Steps orientation walk service is suspended

We understand how important these facilities are to you as a customer. We will continue to monitor the situation closely so we may reopen our facilities as soon as possible. 

Read our Frequently Asked Questions here


Parking in the city

Now that COVID-19 restrictions have eased, the City of Adelaide is closely monitoring parking arrangements.

If you are driving into the city, we ask you to park your vehicle legally.  

Contactless payment is available for 2,800 parking bays across the city via the Park Adelaide App.

If you need to park all day, an off-street parking station is more appropriate than an on-street 2-hour zone.  Off-street car parking stations such as UPark (UPark Plus capped rate parking is now available) or other private parking stations may be a good option for longer term parking. All 9 city UParks are open.

Read our Frequently Asked Questions here


Support for the community

The City of Adelaide is following Federal and State Government advice and restrictions as they are announced and is working closely with the Premier of South Australia, government agencies and inner city service providers to support our city communities – especially the most vulnerable.

Federal Government support is available through the Treasury website, and State Government support is available through the SA Government COVID-19 Portal.

Ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing the Rates Financial Hardship form for residents or businesses. Completing this form will allow us to assess your eligibility for financial hardship assistance, including:

  • postponement of 1st quarter rates (due 30 September 2020) for three months until 31 December 2020;
  • no fines or interest charged on outstanding 1st quarter rates until 31 December 2020;
  • fines and interest suspended on all historic rates outstanding until 31 December 2020; and
  • no new debt recovery action will be instigated for any business that enters into a financial arrangement with Council (including any pre-existing debt).

Ratepayers can also negotiate their repayment arrangements (weekly, fortnightly or monthly), based on an agreement amount.

To provide immediate relief, Council has committed to freeze the rate in the dollar for the seventh consecutive year, delivering a benefit of $1.33 million to ratepayers this year. Council has also decided to freeze non-commercial fees and charges for the first time. These measures benefit residents, business owners and operators, workers and visitors, making it even more affordable to live in and come into the city.

Further information about Rates

The City of Adelaide is continuing to offer essential services through the Commonwealth Home Support Program (CHSP) which helps our residents aged 65+ years and Aboriginal and Torres Strait Islander peoples aged 50+ years who require short term assistance to remain living independently in their homes. Phone calls are being made to vulnerable residents to assess their immediate needs and to offer information and assistance (starting with the most vulnerable). 

The Healthy Ageing team will share information about key services, provide support through wellbeing phone calls, and offer practical assistance with problems that our CHSP clients are experiencing. This includes the offer of a hamper of fresh fruit and vegetables, food staples and masks for those who need it most through Human Appeal.

The weekly City of Adelaide Central Market Shopping Bus service has been paused until it is safe to reintroduce this service.

While all social programs have been temporarily cancelled, the City Grapevine Newsletter for older residents which is distributed to 300+ residents and through partner networks will provide information on key services and suggestions for how to stay engaged while isolated at home (the Summer edition will be delivered in mid-December).

The City of Adelaide Customer Centre is providing current information about useful websites, phone numbers and services offered by Council and other service providers to support those in self-isolation. The Customer Centre can be contacted on telephone 8203 7203 or via email.

Inner city services, through the Adelaide Zero Project, are working to identify and support all people sleeping rough, particularly those with chronic health conditions.

The SA Housing Authority are implementing an urgent response to provide crisis accommodation in hotels and motels for the City’s rough sleeper population, currently 150 people.


Westcare Centre (Baptist Care) is offering COVID-19 testing for rough sleepers. It’s available weekdays 8:30 am to 10:30 am. Contact Baptist Care for more information.

11 - 19 Millers Court (off Wright Street)

08 8118 520

Aboriginal and Torres Strait Islander peoples are a population most at risk of serious infection and have higher rates of contracting chronic illness. Advice, information and resources are being provided by SA Health, Nunkuwarrin Yunti (Wakefield Street) and the Aboriginal Health Council of SA (Franklin Street). Front line patient care is available from the Aboriginal & Torres Strait Islander Liaison Unit (ATSILU) located at the Royal Adelaide Hospital.

The South Australian Government has demonstrated its commitment to Adelaide's international student community, by announcing a $13.8 million International Student Support Package.

This package is designed to support international students currently residing in South Australia and facing financial hardship.

There are three components to the package:

  1. The South Australian Government, in partnership with the state’s three public universities, will match funding to alleviate student hardship as a result of COVID-19. The funding will be distributed between Flinders University, The University of Adelaide and the University of South Australia to distribute to their pathway and international students.
  2. A $500 emergency cash grant will be available to other international students not studying at one of the public universities, currently enrolled in a course, living in Adelaide and who meet the criteria.
  3. For school students living with South Australian families, a one-off $200 COVID-19 assistance payment per student will be provided to homestay families, to help support accommodation for school students.

This significant financial package comes on top of work already underway by education providers, agents and community groups in Adelaide. City of Adelaide and StudyAdelaide are proud of the response across the Adelaide community in supporting international students during this pandemic.

For more information, including FAQs and for students to register for updates on the application process visit studyadelaide.com/issp

  • See a comprehensive list of support available for international students on this webpage.

    Recognising the current challenging economic circumstances arising from COVID-19 and the impact on businesses, Council has announced the following support:

    • City Business Support Package, in partnership with Business SA, provides specialised services to promote business capability and enhance positioning in an increasingly globalised and digitally connected marketplace.
    • Small business lessees (SMEs) in Council-owned buildings, Adelaide Central Market tenants and sporting and community lease / licence holders can apply to defer paying 50 per of their base rent or licence from 1 July 2020 until 30 September 2020 (subject to terms and conditions). The offer of deferred payments can then be gradually paid off, subject to lease / licence terms, within a maximum of two years.

    This latest support for our community follows Council’s quick leadership response in April when we launched our $4 million City Support package, which provided 100 per cent rent waivers for commercial tenants in Council-owned buildings and traders in the Adelaide Central Market, and a waiver of separate rate for the purpose of managing and marketing the Rundle Mall precinct, for three months.

    Business ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing the Rates Financial Hardship Application Form. Completing this form will allow us to assess your eligibility for financial hardship assistance, including:

    • postponement of 1st quarter rates (due 30 September 2020) for three months until 31 December 2020;
    • no fines or interest charged on outstanding 1st quarter rates until 31 December 2020;
    • fines and interest suspended on all historic rates outstanding until 31 December 2020; and
    • no new debt recovery action will be instigated for any business that enters into a financial arrangement with Council (including any pre-existing debt).

    Ratepayers can also negotiate their repayment arrangements (weekly, fortnightly or monthly), based on an agreement amount.

    To provide immediate relief, Council has committed to freeze the rate in the dollar for the seventh consecutive year, delivering a benefit of $1.33 million to ratepayers this year. Council has also decided to freeze non-commercial fees and charges for the first time. These measures benefit residents, business owners and operators, workers and visitors, making it even more affordable to live in and come into the city.

    The City of Adelaide launched the Recover + Reimagine Project to support recovery from the effects of COVID-19 and reimagine itself as a thriving city. The project crowdsourced ideas from the community, Council members and staff. 200+ ideas were received, ranging from promoting city walking and cycling trails to brightening the city streets with music and art.

    The City of Adelaide invested $100k and gained $225k of external investment to make the Recover + Reimagine project ideas a reality. City of Adelaide programs were allocated ownership of the ideas and are continuing to implement ideas throughout the city.

    Ideas implemented:

    • Live music in the city streets through paid local musicians
    • 140 outdoor heaters distributed to city hospitality businesses
    • Outdoor dining extension on Leigh Street, Peel Street and Gilbert Place
    • Festive lighting installed on Melbourne Street, O’Connell Street and Hutt Street
    • Outdoor Art Trail in North Adelaide in collaboration with a French art gallery
    • Dog friendly walking trail highlighting city businesses
    • Discounts at city businesses for UPark Plus members 
    • New categories in City Awards to recognise business resilience during COVID-19
    • Art installations on trees along Melbourne Street
    • Tulle blooms planted in Hindmarsh Square
    • Potted plants lining 88 O’Connell Street
    • Installation of new bike repair station along the riverbank
    • Installation of bike e-charging stations
    • Free community cycling lessons
    • School holiday activities for children in the Park Lands
    • Community created mural at the South West Community Centre

    The City of Adelaide has facilitated Outdoor Activation Grants to assist enhancements to outdoor areas, Quick Response Funding for events and festivals and a $225k Christmas Incentive Scheme.


    Outdoor Activation Grants

    Supported by a grant from the Government of South Australia, the City of Adelaide Outdoor Activation Grants will provide grants to businesses across the city and North Adelaide. These grants are designed to assist small businesses who have been impacted by social distancing restrictions in response to COVID-19 to better utilise and enhance the outdoor areas adjacent to their business. The grants are to be used to fund a variety of medium-to-long-term street level improvements.

    Outdoor Activation Grants are supported with $850k from Council and a $300k grant from the Government of South Australia.

    This grant not only provides ongoing investment and support to small businesses within the city and North Adelaide but also provides employment for tradespeople to implement approved work such as the manufacture of blinds and awnings, painting of murals, and installation of lighting and signage.

    Grants are offered on an 80% (Council) / 20% (applicant) cost share basis to a maximum of $10,000.

    Events and Festivals Sponsorship - Quick Response Funding

    As a result of physical distancing requirements associated with COVID-19 there has been significant disruption to the events sector, resulting in cancellation or postponement of some events.

    In response to these impacts and to support the events Industry the City of Adelaide has approved the redirection of unspent funds to support the following requests:

    • Requests from events/festivals already receiving Council sponsorship support to assist with additional costs Incurred to deliver activities In-line with physical distancing requirements and restrictions;
    • Requests from not-for-profit event/festival organisers that did not meet the Sponsorship Program funding round process and timelines; and
    • Requests from commercial event/festival organisers operating on an expected profit basis whose financial viability may be impacted as a result of COVID-19.

    Once-off funding of up to $10,000 is available for eligible requests until 31 May 2021 or until funds are exhausted.

    “The City of Adelaide’s sponsorship funding investment in The Adelaide Food Fringe as a new festival concept, is a testament to their commitment to backing creative new ideas and events that can bring future and long term economic, cultural and social benefits to the city and the state.”  
    Vic Pisani, Adelaide Food Fringe Founder / Director


    Christmas in the City

    City Christmas celebrations will start earlier this year to bring some extra joy to the city from the start of November. The celebrations and campaigns will roll out with a coordinated approach across the City of Adelaide, Rundle Mall Management Authority and Adelaide Central Market Authority.

    A $225k pilot Christmas Incentive Scheme was opened to city businesses, artists, performers and communities to support experiences that celebrate Adelaide’s diverse community and dynamic city culture during the Christmas period.

    Funding from $2k to $20k was granted to eligible applicants for window art, live music and performances, outdoor community events and small festivals, and makers markets.

    The popularity of this Scheme resulted in 70 applications and the full allocation of the $225k budget.


    City of Adelaide Economic Recovery Response

    The City of Adelaide has acted quickly to address the social, cultural and economic impacts of the COVID-19 pandemic. Since March 2020, Council has provided over $11 million in assistance to support the community and help businesses to recover in the wake of the pandemic.

    As the effects of the pandemic evolve, Council will continue to work with the community to identify and deliver initiatives to support our businesses and the community, steering the city safely and sustainably into recovery.

    View City of Adelaide's Economic Recovery Plan


    City of Adelaide Economic Recovery Snapshot

    $11.2 million in financial support

    877+ businesses directly supported

    135 grants provided

    200 community recovery ideas gained

    >15k new members supported through Upark

    The City of Adelaide has provided over $11 million in assistance helping businesses and the community recover from the impact of the pandemic since March 2020. This support has been shaped to the needs of our city and helped combat the unique challenges faced by Adelaide. The City of Adelaide has worked to support our city through the creation of grants, activities, activations, financial relief and assistance programs.

    ActivityCost
    City Support Package$4,000,000
    Rate relief (Freezing the general rate in the dollar for all ratepayers and
    10% special discretionary rate)
    $2,730,000
    Waiving of fees (UPark, outdoor dining fees & charges at 19-20 levels)$2,700,000
    Grants, rebates and incentives (eg Christmas & Outdoor Activation)$1,125,000
    Events & festivals (Splash and events & festivals sponsorship)$297,000
    Marketing campaigns$185,000
    Recover + Reimagine projects$100,000
    Frozen Rent increases (no CPI)$77,000
    Total$11,214,000

    Within the first week of South Australian COVID-19 restrictions, Council committed to deliver a City Support Package for city residents and businesses.

    City Support Package

    Within the first week of South Australian COVID-19 restrictions, Council committed to deliver a $4 million City Support Package for city residents and businesses.

    • 100% rent free for three months for tenants of Council owned properties
    • 100% rent free for three months for community leases of Council owned properties
    • 100% rent free for three months for Adelaide Central Market tenants
    • Establishing a Small Business Task Force to support city businesses
    • Collaborating with Business SA, Government departments and other agencies to assist businesses
    • Waiving the Rundle Mall marketing levy for three months
    • Waiving of all lease and licence fees in the Park Lands for three months
    • Increasing access to the city through flexible parking regulations
    • Providing ratepayers with rates hardship relief options
    • Providing support and resources for vulnerable community members Increasing the city cleansing regime

    Ongoing support and extensions

    Following the initial support package, additional actions were taken to support city businesses and the community.

    • Extension of rates hardship measures to applications by 31 December 2020
    • 50% rent deferral for three months for community leases of Council owned properties
    • 50% deferral for three months for lease and licence fees in the Park Lands
    • Suspension of selected outstanding rates and debt recovery action
    • Waiving outdoor dining permit fees
    • Faster processing of payments to suppliers
    • Freezing the general rate in the dollar for 2020/21 for all ratepayers

    The Small Business Task Force was established to bolster and support the city economy in the wake of the COVID-19 pandemic.

    “As a tenant of the City of Adelaide, our relationship with the team has been seamless and supportive during the COVID-19 pandemic.”
    Shaun de Bruyn, CEO, Tourism Industry Council of SA

    Small Business Task Force

    The Small Business Task Force was established to bolster and support the city economy in the wake of the COVID-19 pandemic. The Task Force has provided clear and consistent advice to city businesses. Regular direct contact has been made with more than 950 businesses, stakeholders, precinct chairs and 8,000 city business stakeholders have been updated via weekly email newsletters and other communication materials.

    • Advising businesses about available support from the City of Adelaide
    • Providing up-to-date business COVID-19 regulation information
    • Highlighting support available from Federal and State Governments, peak bodies and associations

    Consulting with businesses

    To fully understand the challenges faced by city businesses as a result of COVID-19, the Task Force led a consultation in April to help inform Council’s ongoing response. The information was gathered though direct engagement with businesses, insights from industry associations, local and international research, and an online survey through the Your Say Adelaide website.

    The consultation focused on:

    • Understanding the impact that COVID-19 has had on businesses
    • Identifying the level of support businesses require
    • Identifying the support businesses had already accessed
    • Feedback on how Council can best support businesses

    Key findings

    • High number of businesses already accessing available support
    • Potential to support through further specialised advice
    • Micro-businesses less than $75k turnover require greater financial support
    • Strong desire for a business support hotline
    • Need for assistance to negotiate rent relief terms with landlords

    Recognising the current challenging economic circumstances arising from COVID-19 and the impact on businesses, Council has announced the following support:

    • City Business Support Package, in partnership with Business SA, provides specialised services to promote business capability and enhance positioning in an increasingly globalised and digitally connected marketplace.
    • Small business lessees (SMEs) in Council-owned buildings, Adelaide Central Market tenants and sporting and community lease / licence holders can apply to defer paying 50 per of their base rent or licence from 1 July 2020 until 30 September 2020 (subject to terms and conditions). The offer of deferred payments can then be gradually paid off, subject to lease / licence terms, within a maximum of two years.

    This latest support for our community follows Council’s quick leadership response in April when we launched our $4 million City Support package, which provided 100 per cent rent waivers for commercial tenants in Council-owned buildings and traders in the Adelaide Central Market, and a waiver of separate rate for the purpose of managing and marketing the Rundle Mall precinct, for three months.

    Business ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing the Rates Financial Hardship Application Form. Completing this form will allow us to assess your eligibility for financial hardship assistance, including:

    • postponement of 1st quarter rates (due 30 September 2020) for three months until 31 December 2020;
    • no fines or interest charged on outstanding 1st quarter rates until 31 December 2020;
    • fines and interest suspended on all historic rates outstanding until 31 December 2020; and
    • no new debt recovery action will be instigated for any business that enters into a financial arrangement with Council (including any pre-existing debt).

    Ratepayers can also negotiate their repayment arrangements (weekly, fortnightly or monthly), based on an agreement amount.

    To provide immediate relief, Council has committed to freeze the rate in the dollar for the seventh consecutive year, delivering a benefit of $1.33 million to ratepayers this year. Council has also decided to freeze non-commercial fees and charges for the first time. These measures benefit residents, business owners and operators, workers and visitors, making it even more affordable to live in and come into the city.

    The City of Adelaide launched the Recover + Reimagine Project to support recovery from the effects of COVID-19 and reimagine itself as a thriving city. The project crowdsourced ideas from the community, Council members and staff. 200+ ideas were received, ranging from promoting city walking and cycling trails to brightening the city streets with music and art.

    The City of Adelaide invested $100k and gained $225k of external investment to make the Recover + Reimagine project ideas a reality. City of Adelaide programs were allocated ownership of the ideas and are continuing to implement ideas throughout the city.

    Ideas implemented:

    • Live music in the city streets through paid local musicians
    • 140 outdoor heaters distributed to city hospitality businesses
    • Outdoor dining extension on Leigh Street, Peel Street and Gilbert Place
    • Festive lighting installed on Melbourne Street, O’Connell Street and Hutt Street
    • Outdoor Art Trail in North Adelaide in collaboration with a French art gallery
    • Dog friendly walking trail highlighting city businesses
    • Discounts at city businesses for UPark Plus members 
    • New categories in City Awards to recognise business resilience during COVID-19
    • Art installations on trees along Melbourne Street
    • Tulle blooms planted in Hindmarsh Square
    • Potted plants lining 88 O’Connell Street
    • Installation of new bike repair station along the riverbank
    • Installation of bike e-charging stations
    • Free community cycling lessons
    • School holiday activities for children in the Park Lands
    • Community created mural at the South West Community Centre

    The City of Adelaide has facilitated Outdoor Activation Grants to assist enhancements to outdoor areas, Quick Response Funding for events and festivals and a $225k Christmas Incentive Scheme.


    Outdoor Activation Grants

    Supported by a grant from the Government of South Australia, the City of Adelaide Outdoor Activation Grants will provide grants to businesses across the city and North Adelaide. These grants are designed to assist small businesses who have been impacted by social distancing restrictions in response to COVID-19 to better utilise and enhance the outdoor areas adjacent to their business. The grants are to be used to fund a variety of medium-to-long-term street level improvements.

    Outdoor Activation Grants are supported with $850k from Council and a $300k grant from the Government of South Australia.

    This grant not only provides ongoing investment and support to small businesses within the city and North Adelaide but also provides employment for tradespeople to implement approved work such as the manufacture of blinds and awnings, painting of murals, and installation of lighting and signage.

    Grants are offered on an 80% (Council) / 20% (applicant) cost share basis to a maximum of $10,000.

    Events and Festivals Sponsorship - Quick Response Funding

    As a result of physical distancing requirements associated with COVID-19 there has been significant disruption to the events sector, resulting in cancellation or postponement of some events.

    In response to these impacts and to support the events Industry the City of Adelaide has approved the redirection of unspent funds to support the following requests:

    • Requests from events/festivals already receiving Council sponsorship support to assist with additional costs Incurred to deliver activities In-line with physical distancing requirements and restrictions;
    • Requests from not-for-profit event/festival organisers that did not meet the Sponsorship Program funding round process and timelines; and
    • Requests from commercial event/festival organisers operating on an expected profit basis whose financial viability may be impacted as a result of COVID-19.

    Once-off funding of up to $10,000 is available for eligible requests until 31 May 2021 or until funds are exhausted.

    “The City of Adelaide’s sponsorship funding investment in The Adelaide Food Fringe as a new festival concept, is a testament to their commitment to backing creative new ideas and events that can bring future and long term economic, cultural and social benefits to the city and the state.”  
    Vic Pisani, Adelaide Food Fringe Founder / Director


    Christmas in the City

    City Christmas celebrations will start earlier this year to bring some extra joy to the city from the start of November. The celebrations and campaigns will roll out with a coordinated approach across the City of Adelaide, Rundle Mall Management Authority and Adelaide Central Market Authority.

    A $225k pilot Christmas Incentive Scheme was opened to city businesses, artists, performers and communities to support experiences that celebrate Adelaide’s diverse community and dynamic city culture during the Christmas period.

    Funding from $2k to $20k was granted to eligible applicants for window art, live music and performances, outdoor community events and small festivals, and makers markets.

    The popularity of this Scheme resulted in 70 applications and the full allocation of the $225k budget.

    The team are in regular contact with our precincts and city businesses and would like to hear from small business to understand how we can help.

    Want to know more? Get in contact with us or see our frequently asked questions.

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