Coronavirus (COVID-19) - latest information

Page last updated: 4:00 pm Monday 24 August 2020

The South Australian government has released its Roadmap for Easing COVID-19 Restrictions. While the Prime Minister and National Cabinet have released a national framework, state and territory governments must develop their own plans for moving towards a COVID safe society and economy. Please refer to the South Australian Government COVID-19 portal for further details on the roadmap for South Australia.

The City of Adelaide is continually assessing the impact of each stage on our services and provides ongoing updates on this page or via Facebook and Twitter.

The coronavirus, or COVID -19 respiratory illness outbreak was declared a global pandemic by the World Health Organisation on 11 March 2020. 

Navigating through this can be a challenging period. It’s important that we continue helping one another, provide support where we can, and practise safe ways to stay connected.

Services and facilities that are temporarily closed

In response to Federal and State Government restrictions, the City of Adelaide has closed some of its services and facilities temporarily:

  • The Adelaide Aquatic Centre is open for limited services
  • Central Market Information Desk is closed (Read FAQs here)
  • City Guides service is suspended
  • Adelaide Greeters service is suspended
  • Cruise Ship Meet & Greet service is suspended
  • Adelaide Free Bikes service is suspended

We understand how important these facilities are to you as a customer. We will continue to monitor the situation closely so we may reopen our facilities as soon as possible. 

Read our Frequently Asked Questions here


Services and facilities that are open

Following announcements by Federal and State Government outlining the road to recovery, Stage Two came into effect on 1 June 2020. This allows for some Council services to reopen under very strict conditions. For your health and safety the City of Adelaide is currently assessing the impact of these conditions on our services and will provide further updates later in the week about if or how these services will operate.

When using these services, please follow advice to stop the spread.

Changes to parking in the city

With restrictions surrounding COVID-19 starting to ease and businesses starting to reopen, managing parking needs are constantly monitored. We are incrementally resuming our standard approach to issuing Expiation Notices to illegally parked vehicles, to ensure parking is available to everyone.

We ask people to park legally and if you need to park all day, an off-street parking station is more appropriate than an on-street 2-hour zone. Off-street car parking stations such as UPark (UPark Plus capped rate parking is now availableor other private parking stations may be a more suitable option for longer term parking.

Read our Frequently Asked Questions here

Support for the community

The City of Adelaide is following Federal and State Government advice and restrictions as they are announced and is working closely with the Premier of South Australia, government agencies and inner city service providers to support our city communities – especially the most vulnerable.

Federal Government support is available through the Treasury website, and State Government support is available through the SA Government COVID-19 Portal.

Ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing the Rates Financial Hardship form for residents or businesses. Completing this form will allow us to assess your eligibility for financial hardship assistance, including:

  • postponement of 1st quarter rates (due 30 September 2020) for three months until 31 December 2020;
  • no fines or interest charged on outstanding 1st quarter rates until 31 December 2020;
  • fines and interest suspended on all historic rates outstanding until 31 December 2020; and
  • no new debt recovery action will be instigated for any business that enters into a financial arrangement with Council (including any pre-existing debt).

Ratepayers can also negotiate their repayment arrangements (weekly, fortnightly or monthly), based on an agreement amount.

To provide immediate relief, Council has committed to freeze the rate in the dollar for the seventh consecutive year, delivering a benefit of $1.33 million to ratepayers this year. Council has also decided to freeze non-commercial fees and charges for the first time. These measures benefit residents, business owners and operators, workers and visitors, making it even more affordable to live in and come into the city.

Further information about Rates

The City of Adelaide is continuing to offer services through the Commonwealth Home Support Program (CHSP) which helps our residents aged 65+ years and Aboriginal and Torres Strait Islander peoples aged 50+ years who require short term assistance to remain living independently in their homes. Phone calls are being made to around 200 vulnerable residents to assess their immediate needs and to offer information and assistance.

In addition, the City of Adelaide has launched a New Outreach Program to support residents who are self-isolating due to the COVID-19 pandemic and may not have local family or friends who can assist them. The Outreach Program team will share information about key services, provide support through wellbeing phone calls, and offer practical assistance with our Community Resilience Volunteers, collecting medicines and shopping for other essential items where necessary.

Priority will be given to

  • CHSP clients
  • elderly and disabled residents
  • people with pre-existing conditions.

    The Outreach Program team have begun responding to enquiries and will work with our Community Resilience Volunteers to respond to referrals from staff and community members.

    The City of Adelaide Outreach Program is currently operating daily Monday to Friday.

    The weekly City of Adelaide Central Market Shopping Bus service has restarted and will run every Thursday, picking up residents at 10:45am and returning home at 2:00pm.

    While all social programs have been temporarily cancelled, the City Grapevine Newsletter for older residents which is distributed to 300+ residents and through partner networks will provide information on key services and suggestions for how to stay engaged while isolated at home.

    The City of Adelaide Customer Centre is providing current information about useful websites, phone numbers and services offered by Council and other service providers to support those in self-isolation. The Customer Centre can be contacted on telephone 8203 7203 or via email.

    Inner city services, through the Adelaide Zero Project, are working to identify and support all people sleeping rough, particularly those with chronic health conditions.

    The SA Housing Authority are implementing an urgent response to provide crisis accommodation in hotels and motels for the City’s rough sleeper population, currently 150 people.


    Westcare Centre (Baptist Care) is offering COVID-19 testing for rough sleepers. It’s available weekdays 8:30 am to 10:30 am. Contact Baptist Care for more information.

    11 - 19 Millers Court (off Wright Street)

    08 8118 520

    Aboriginal and Torres Strait Islander peoples are a population most at risk of serious infection and have higher rates of contracting chronic illness. Advice, information and resources are being provided by SA Health, Nunkuwarrin Yunti (Wakefield Street) and the Aboriginal Health Council of SA (Franklin Street). Front line patient care is available from the Aboriginal & Torres Strait Islander Liaison Unit (ATSILU) located at the Royal Adelaide Hospital.

    The South Australian Government has demonstrated its commitment to Adelaide's international student community, by announcing a $13.8 million International Student Support Package.

    This package is designed to support international students currently residing in South Australia and facing financial hardship.

    There are three components to the package:

    1. The South Australian Government, in partnership with the state’s three public universities, will match funding to alleviate student hardship as a result of COVID-19. The funding will be distributed between Flinders University, The University of Adelaide and the University of South Australia to distribute to their pathway and international students.
    2. A $500 emergency cash grant will be available to other international students not studying at one of the public universities, currently enrolled in a course, living in Adelaide and who meet the criteria.
    3. For school students living with South Australian families, a one-off $200 COVID-19 assistance payment per student will be provided to homestay families, to help support accommodation for school students.

    This significant financial package comes on top of work already underway by education providers, agents and community groups in Adelaide. City of Adelaide and StudyAdelaide are proud of the response across the Adelaide community in supporting international students during this pandemic.

    For more information, including FAQs and for students to register for updates on the application process visit studyadelaide.com/issp

    • See a comprehensive list of support available for international students on this webpage.

      Support for businesses

      Council has established a Small Business Task Force (SBTF) to work in collaboration with Business SA to provide consistent and up to date information to City Businesses on support packages and other services available from Federal, State, Local Government, Peak Bodies, and Industry Associations. 

      The team will be in regular contact with our Precincts and city businesses, and would like to hear from small business to understand how we can help and work with you to recover in the weeks and months ahead. 

      Recognising the current challenging economic circumstances arising from COVID-19 and the impact on businesses, Council has announced the following support:

      • City Business Support Package, in partnership with Business SA, provides specialised services to promote business capability and enhance positioning in an increasingly globalised and digitally connected marketplace.
      • Small business lessees (SMEs) in Council-owned buildings, Adelaide Central Market tenants and sporting and community lease / licence holders can apply to defer paying 50 per of their base rent or licence from 1 July 2020 until 30 September 2020 (subject to terms and conditions). The offer of deferred payments can then be gradually paid off, subject to lease / licence terms, within a maximum of two years.

      This latest support for our community follows Council’s quick leadership response in April when we launched our $4 million City Support package, which provided 100 per cent rent waivers for commercial tenants in Council-owned buildings and traders in the Adelaide Central Market, and a waiver of separate rate for the purpose of managing and marketing the Rundle Mall precinct, for three months.

      Business ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing the Rates Financial Hardship Application Form. Completing this form will allow us to assess your eligibility for financial hardship assistance, including:

      • postponement of 1st quarter rates (due 30 September 2020) for three months until 31 December 2020;
      • no fines or interest charged on outstanding 1st quarter rates until 31 December 2020;
      • fines and interest suspended on all historic rates outstanding until 31 December 2020; and
      • no new debt recovery action will be instigated for any business that enters into a financial arrangement with Council (including any pre-existing debt).

      Ratepayers can also negotiate their repayment arrangements (weekly, fortnightly or monthly), based on an agreement amount.

      To provide immediate relief, Council has committed to freeze the rate in the dollar for the seventh consecutive year, delivering a benefit of $1.33 million to ratepayers this year. Council has also decided to freeze non-commercial fees and charges for the first time. These measures benefit residents, business owners and operators, workers and visitors, making it even more affordable to live in and come into the city.

      COVID-19 Support Packages

      It is a challenging time for our business community given the current public health situation. In addition to the City Support package and Small Business Task Force, there is further financial support available from the Australian and South Australian Government.

      FIND OUT MORE


      Drive-through testing in the city

      A drive-through COVID-19 testing location has been opened by SA Health in Victoria Park / Pakapakanthi.

      8:00 am to 6:00 pm, 7 days a week.
      All ages welcome. No booking or GP referral required.

      The facility can be accessed via Wakefield Road (left-hand turn only) by car and motorbike only (no walk-ins or cyclists).
      Please be prepared for delays by bringing water and snacks your vehicle.

      Other COVID-19 testing locations 

      Stop the spread - hygiene and social distancing

      The single best thing you can do to minimise the risk of spreading the virus is to practice good hygiene. 

      • cover your coughs and sneezes with your elbow or a tissue
      • dispose of used tissues immediately
      • wash your hands with soap and water before eating, handling food and after going to the toilet and avoid touching your face
      • cleaning and disinfecting surfaces

      If you are feeling unwell and developing symptoms (including fever, flu-like symptoms such as coughing, sore throat and fatigue and possibly shortness of breath) call the Coronavirus Health Information Hotline on 1800 020 080. They may refer you to a special COVID-19 clinic or testing centre.

      It is also important that everyone practise 'social-distancing'. This refers to keeping a healthy distance (1.5 metres) from those around you, and staying away from others if you are unwell. 

      In the interests of public health the Australian Government has placed restrictions on the types of non-essential organised gatherings and where people can gather. We encourage you to refer to the Australian Department of Health website to keep up to date during this period.