Coronavirus (COVID-19) - latest information

Page last updated: 9pm, Saturday 28 March 2020

The respiratory illness outbreak caused by a new coronavirus, known as COVID-19, was declared a global pandemic by the World Health Organisation on 11 March 2020. 

The situation in Australia, and here in Adelaide is constantly changing, so it is important to keep up to date with information and heed all health and travel advice.

As we navigate this challenging period together, it’s important that we keep helping one another, provide support where we can, and practise safe ways to stay connected.

For the latest South Australian information on COVID-19, please refer to the SA Health COVID-19 Page.

If you are feeling unwell and developing symptoms (including fever, flu-like symptoms such as coughing, sore throat and fatigue and possibly shortness of breath) call the Coronavirus Health Information Hotline on 1800 020 080. They may refer you to a special COVID-19 clinic or testing centre.

For City of Adelaide updates, please bookmark this page as we will be updating it regularly. You can also follow our updates on Facebook and Twitter.

Read our Frequently Asked Questions here

Latest Media Releases

The most up-to-date information is provided through our regular media releases:

Message from the Lord Mayor

Services and facilities that are temporarily closed

In response to Federal and State Government restrictions, the City of Adelaide has closed some of its services and facilities temporarily:

  • The Adelaide Aquatic Centre is closed. (FAQs here...)
  • City Libraries are closed. (FAQs here...)
  • Community Centres are closed. (FAQs here...)
  • The Adelaide Town Hall is closed for tours, events and functions. (FAQs here...)
  • The North Adelaide Golf Course North Course, Par 3 Kiosk, and Pro Shop are closed. The South Course and Par 3 remains open at this stage. (FAQs here...)
  • The Adelaide Visitor Information Centre is closed.
  • Central Market Information Desk is closed. (FAQs here...)
  • City Guides service is suspended.
  • Adelaide Greeters service is suspended.
  • Cruise Ship Meet & Greet service is suspended.

We understand how important these facilities are to you as a customer. We will continue to monitor the situation closely so we may reopen our facilities as soon as possible. Regular updates will be provided on our website.

Read our Frequently Asked Questions here

Services and facilities that are open

All essential Council services currently remain open. Any updates to service changes will be communicated via our website.

The City of Adelaide Customer Centre remains open and can be contacted on 8203 7203 or via email on [email protected].

The North Adelaide Golf Course South Course and Par 3 remain open. (FAQs here...)

Immunisation clinic services at our North Adelaide Community Centre and Adelaide South West Community Centre remain open.

The Central Market (FAQs here...) and Rundle Mall remain open.

UPark car parks around the city remain open. (FAQs here...)

The following City of Adelaide services continue to operate:

  • Planning & Development
  • Building Services
  • Design Services
  • Digital library services
  • Homeless services
  • Event site bookings (for the future)
  • Traffic Management
  • Infrastructure, including maintenance
  • Horticulture
  • Cleansing
  • Park Lands Maintenance
  • Commonwealth Home Support
  • Environmental Health
  • Public Safety
  • UPark car parking
  • Property & Commercial
  • Waste Management
  • Customer Centre
  • Procurement & Contract Management
  • Subsidiaries – the Adelaide Central Market Authority and the Rundle Mall Management Authority

Read our Frequently Asked Questions here

Changes to parking in the city

Council has made the decision to be more flexible with parking in the current circumstances. City users will still need to park safely and according to the controls in the area. Our Parking and Information Officers are taking a more flexible approach to monitoring parking, particularly with vehicles in timed/ticketed zones. Controls in place for safety reasons will continue to be carefully monitored as normal given the risk to safety or accessibility that parking or overstaying in many of these zones creates.

Council’s decision is not designed to enable people to park all day on street regardless of the time limit or parking control. We ask that people follow the controls in place, but we will be flexible, within reason, where possible. Off-street car parking stations such as UPark or other private parking stations may be a more suitable option for longer term parking.

Read our Frequently Asked Questions here

Support for the community

The City of Adelaide is following Federal and State Government advice and restrictions as they are announced and is working closely with the Premier of South Australia, government agencies and inner city service providers to support our city communities – especially the most vulnerable.

Read our Frequently Asked Questions here

The Council’s current rates approach allows for ratepayers who are experiencing financial hardship to apply for a postponement or remission of rates. Ratepayers who are unable to make their rate payment by the due date can contact Council’s rates staff on 8203 7203 or email [email protected] for a confidential discussion. Quarter 4 Rates notices will be distributed in the third week of April. All rates notices include details about how ratepayers can access financial hardship provisions.

Further information about Rates...

The City of Adelaide is continuing to offer services through the Commonwealth Home Support Program (CHSP) which helps our residents aged 65+ years and Aboriginal and Torres Strait Islander peoples aged 50+ years who require short term assistance to remain living independently in their homes. Phone calls are being made to around 200 vulnerable residents to assess their immediate needs and to offer information and assistance.

In addition, the City of Adelaide has launched a New Outreach Program to support residents who are self-isolating due to the COVID-19 pandemic and may not have local family or friends who can assist them. The Outreach Program team will share information about key services, provide support through wellbeing phone calls, and offer practical assistance with our Community Resilience Volunteers, collecting medicines and shopping for other essential items where necessary.

Priority will be given to

  • CHSP clients
  • elderly and disabled residents
  • people with pre-existing conditions.

    The Outreach Program team have begun responding to enquiries and will work with our Community Resilience Volunteers to respond to referrals from staff and community members.

    The City of Adelaide Outreach Program is currently operating daily Monday to Friday.

    All regular users of the weekly City of Adelaide Central Market Shopping Bus have been notified that this service has been temporarily cancelled to ensure the health and safety of our community and have been offered practical support through the Outreach Program.

    While all social programs have been temporarily cancelled, the City Grapevine Newsletter for older residents which is distributed to 300+ residents and through partner networks will provide information on key services and suggestions for how to stay engaged while isolated at home.

    The City of Adelaide Customer Centre is providing current information about useful websites, phone numbers and services offered by Council and other service providers to support those in self-isolation. The Customer Centre can be contacted on telephone 8203 7203 or via email [email protected].

    Inner city services, through the Adelaide Zero Project, are working to identify and support all people sleeping rough, particularly those with chronic health conditions.

    The SA Housing Authority are implementing an urgent response to provide crisis accommodation in hotels and motels for the City’s rough sleeper population, currently 150 people.

    Aboriginal and Torres Strait Islander peoples are a population most at risk of serious infection and have higher rates of contracting chronic illness. Advice, information and resources are being provided by SA Health, Nunkuwarrin Yunti (Wakefield Street) and the Aboriginal Health Council of SA (Franklin Street). Front line patient care is available from the Aboriginal & Torres Strait Islander Liaison Unit (ATSILU) located at the Royal Adelaide Hospital.

    Support for businesses

    Recognising the current challenging economic circumstances arising from COVID-19 and the impact on businesses, Council is supporting small business by providing:

    • 100% rent free* for 3 months for lessees of Council-owned buildings (small business operators)
    • 100% rent free* for 3 months for community leases of council-owned buildings
    • 100% rent free* for 3 months for Adelaide Central Market Tenants
    • Waiving of the separate rate for the purpose of managing and marketing the Rundle Mall precinct (Rundle Mall Marketing Levy) for 3 months

    Council has also established a Small Business Task Force (SBTF) to work in collaboration with Business SA to provide consistent and up to date information to City Businesses on support packages and other services available from Federal, State, Local Government, Peak bodies and Industry Associations. The team will be in regular contact with our Precincts and city businesses and would like to hear from small business to understand how we can help. Contact [email protected] or call us on 8203 7203.

    We recommend that businesses also subscribe to the City Business newsletter.

    You may also find this list of resources useful during this period.

    Business SA’s COVID-19 Resources for Business can be found here:

    Note: * Rent free on base rent, excludes outgoings e.g. rates, utilities.

    Read our Frequently Asked Questions here

    Stop the spread - hygiene and social distancing

    The single best thing you can do to minimise the risk of spreading the virus is to practice good hygiene. 

    • cover your coughs and sneezes with your elbow or a tissue
    • dispose of used tissues immediately
    • wash your hands with soap and water before eating, handling food and after going to the toilet and avoid touching your face
    • cleaning and disinfecting surfaces.
    Good hygiene

    It is also important that all citizens practise 'social-distancing'. This refers to keeping a healthy distance (1.5 metres) from those around you, and staying away from others if you are unwell. 

    In the interests of public health the Australian Government has placed restrictions on the types of non-essential organised gatherings and where people can gather. We encourage you to refer to the Australian Department of Health website to keep up to date during this period.