Coronavirus (COVID-19) - latest information

Page last updated: 12:00 pm Monday 1 June 2020

Following the National Roadmap to Recovery announcement by the Prime Minister and the South Australian Premier’s subsequent announcement, Stage One of easing restrictions takes effect from 11 May 2020.

Stage One allows for some Council services to reopen under very strict conditions. The City of Adelaide is currently assessing the impact of these conditions on our services and will provide further updates later in the week about if or how these services will operate.

The coronavirus, or COVID -19 respiratory illness outbreak was declared a global pandemic by the World Health Organisation on 11 March 2020. 

The situation in Australia, and here in Adelaide is constantly changing, so it is important to keep up to date with information and heed all health and travel advice. 

As we navigate this often challenging period together, it’s important that we keep helping one another, provide support where we can, and practise safe ways to stay connected.

For the latest South Australian information on COVID-19, please refer to the SA Government COVID-19 Portal.

For City of Adelaide updates, please bookmark this page as we will be updating it regularly. You can also follow our updates on Facebook and Twitter.

Read our Frequently Asked Questions here

Latest Media Releases

Message from the Lord Mayor

Services and facilities that are temporarily closed

In response to Federal and State Government restrictions, the City of Adelaide has closed some of its services and facilities temporarily:

  • The Adelaide Aquatic Centre is closed. (FAQs here...)
  • City Library in Rundle Mall is closed. (FAQs here...)
  • Community Centres are closed. (FAQs here...)
  • The Adelaide Town Hall is open from 1 June 2020. Tours are still temporarily unavailable. (FAQs here...)
  • The City Archives office is closed.
  • Central Market Information Desk is closed. (FAQs here...)
  • The SA Police Road Safety Education Mock Roadway is closed.
  • City Guides service is suspended.
  • Adelaide Greeters service is suspended.
  • Cruise Ship Meet & Greet service is suspended.
  • Adelaide Free Bikes service is suspended.
  • The City Connector free bus service is suspended.

We understand how important these facilities are to you as a customer. We will continue to monitor the situation closely so we may reopen our facilities as soon as possible. Regular updates will be provided on our website.

Read our Frequently Asked Questions here

Services and facilities that are open

All essential Council services currently remain open. Any updates to service changes will be communicated via our website. When using these services, please follow advice to stop the spread.

Following announcements by Federal and State Government outlining the road to recovery, Stage One comes into effect from 11 May 2020. Stage One allows for some Council services to reopen under very strict conditions. For your health and safety the City of Adelaide is currently assessing the impact of these conditions on our services and will provide further updates later in the week about if or how these services will operate.

The following City of Adelaide services continue to operate:

  • Planning & Development
  • Building Services
  • Design Services
  • Digital library services
  • Homeless services
  • Event site bookings (for the future)
  • Traffic Management
  • Infrastructure, including maintenance
  • Horticulture
  • Cleansing
  • Park Lands Maintenance
  • Commonwealth Home Support
  • Environmental Health
  • Public Safety
  • UPark car parking - UPark Plus $8 capped rate parking now available
  • Property & Commercial
  • Waste Management
  • Customer Centre
  • Procurement & Contract Management
  • Subsidiaries – the Adelaide Central Market Authority and the Rundle Mall Management Authority

Read our Frequently Asked Questions here

Changes to parking in the city

With restrictions surrounding COVID-19 starting to ease and businesses starting to reopen, managing parking needs are constantly monitored. We are incrementally resuming our standard approach to issuing Expiation Notices to illegally parked vehicles, to ensure parking is available to everyone.

We ask people to park legally and if you need to park all day, an off-street parking station is more appropriate than an on-street 2-hour zone. Off-street car parking stations such as UPark (UPark Plus $8 capped rate parking is now availableor other private parking stations may be a more suitable option for longer term parking.

Hospital staff parking

The City of Adelaide has arranged an agreement in response to the current Covid-19 pandemic with the Royal Adelaide Hospital and South Australian Cricket Association to implement a temporary overflow car park for hospital staff in Gladys Elphick Park / Narnungga (Park 25), should it be needed.

The carpark is not yet active and will only be activated at the request of the Royal Adelaide Hospital and Central Adelaide Local Health Network in support of the current pandemic.

Read our Frequently Asked Questions here

Support for the community

The City of Adelaide is following Federal and State Government advice and restrictions as they are announced and is working closely with the Premier of South Australia, government agencies and inner city service providers to support our city communities – especially the most vulnerable.

Federal Government support is available through the Treasury website, and State Government support is available through the SA Government COVID-19 Portal.

Read our Frequently Asked Questions here

The Council’s current rates approach allows for ratepayers who are experiencing financial hardship to apply for a postponement or remission of rates. Ratepayers who are unable to make their rate payment by the due date can apply for remission or postponement by completing the Rates Financial Hardship Application Form. Completing this form will allow us to assess your eligibility for financial hardship assistance. Quarter 4 Rates notices will be distributed in the third week of April. All rates notices include details about how ratepayers can access financial hardship provisions.

Further information about Rates...

The City of Adelaide is continuing to offer services through the Commonwealth Home Support Program (CHSP) which helps our residents aged 65+ years and Aboriginal and Torres Strait Islander peoples aged 50+ years who require short term assistance to remain living independently in their homes. Phone calls are being made to around 200 vulnerable residents to assess their immediate needs and to offer information and assistance.

In addition, the City of Adelaide has launched a New Outreach Program to support residents who are self-isolating due to the COVID-19 pandemic and may not have local family or friends who can assist them. The Outreach Program team will share information about key services, provide support through wellbeing phone calls, and offer practical assistance with our Community Resilience Volunteers, collecting medicines and shopping for other essential items where necessary.

Priority will be given to

  • CHSP clients
  • elderly and disabled residents
  • people with pre-existing conditions.

    The Outreach Program team have begun responding to enquiries and will work with our Community Resilience Volunteers to respond to referrals from staff and community members.

    The City of Adelaide Outreach Program is currently operating daily Monday to Friday.

    All regular users of the weekly City of Adelaide Central Market Shopping Bus have been notified that this service has been temporarily cancelled to ensure the health and safety of our community and have been offered practical support through the Outreach Program.

    With the subsequent suspension of the Adelaide Metro City Connector free bus service, we have been providing alternative transport for vulnerable city residents, including taxis.

    While all social programs have been temporarily cancelled, the City Grapevine Newsletter for older residents which is distributed to 300+ residents and through partner networks will provide information on key services and suggestions for how to stay engaged while isolated at home.

    The City of Adelaide Customer Centre is providing current information about useful websites, phone numbers and services offered by Council and other service providers to support those in self-isolation. The Customer Centre can be contacted on telephone 8203 7203 or via email [email protected].

    Inner city services, through the Adelaide Zero Project, are working to identify and support all people sleeping rough, particularly those with chronic health conditions.

    The SA Housing Authority are implementing an urgent response to provide crisis accommodation in hotels and motels for the City’s rough sleeper population, currently 150 people.

    Westcare Centre (Baptist Care) is offering COVID-19 testing for rough sleepers. It’s available weekdays 8:30 am to 10:30 am. Contact Baptist Care for more information.

    11 - 19 Millers Court (off Wright Street)

    08 8118 520

    Aboriginal and Torres Strait Islander peoples are a population most at risk of serious infection and have higher rates of contracting chronic illness. Advice, information and resources are being provided by SA Health, Nunkuwarrin Yunti (Wakefield Street) and the Aboriginal Health Council of SA (Franklin Street). Front line patient care is available from the Aboriginal & Torres Strait Islander Liaison Unit (ATSILU) located at the Royal Adelaide Hospital.

    Support for businesses

    Council has established a Small Business Task Force (SBTF) to work in collaboration with Business SA to provide consistent and up to date information to City Businesses on support packages and other services available from Federal, State, Local Government, Peak Bodies, and Industry Associations. 

    The team will be in regular contact with our Precincts and city businesses, and would like to hear from small business to understand how we can help and work with you to recover in the weeks and months ahead. 

    Frequently Asked Questions

    Want to know more?

    Contact [email protected] or call us on 8203 7203.

    Subscribe to City Business newsletter

    Recognising the current challenging economic circumstances arising from COVID-19 and the impact on businesses, Council is supporting small business by providing:

    • 100% rent free* for 3 months for lessees of Council-owned buildings (small business operators)
    • 100% rent free* for 3 months for community leases of council-owned buildings
    • 100% rent free* for 3 months for Adelaide Central Market Tenants
    • Waiving of the separate rate for the purpose of managing and marketing the Rundle Mall precinct (Rundle Mall Marketing Levy) for 3 months
    • $8 Daily Capped Rate Parking at all UPark locations across the city with the new touch-free parking system: UPark Plus

    Note: * Rent free on base rent, excludes outgoings e.g. rates, utilities.

    You may also find this list of financial resources from the Federal and South Australian Government useful during this period:

    Financial Support & Assistance

    Stop the spread - hygiene and social distancing

    The single best thing you can do to minimise the risk of spreading the virus is to practice good hygiene. 

    • cover your coughs and sneezes with your elbow or a tissue
    • dispose of used tissues immediately
    • wash your hands with soap and water before eating, handling food and after going to the toilet and avoid touching your face
    • cleaning and disinfecting surfaces

    If you are feeling unwell and developing symptoms (including fever, flu-like symptoms such as coughing, sore throat and fatigue and possibly shortness of breath)call the Coronavirus Health Information Hotline on 1800 020 080. They may refer you to a special COVID-19 clinic or testing centre.

    It is also important that everyone practise 'social-distancing'. This refers to keeping a healthy distance (1.5 metres) from those around you, and staying away from others if you are unwell. 

    In the interests of public health the Australian Government has placed restrictions on the types of non-essential organised gatherings and where people can gather. We encourage you to refer to the Australian Department of Health website to keep up to date during this period.