Business Accessibility Support Program

The City of Adelaide is proudly supporting a cohort of eligible businesses to participate in the Business Accessibility Support Program (BASP).

This program is for small and medium businesses based in the City of Adelaide wanting to grow their revenue and customer base among people with disability and their companions by integrating inclusive practices for customers with disability.

This program will help selected businesses implement accessibility improvements that are achievable, impactful, and low-cost. The program will help you explore solutions that you can put into practice right away – improvements that go beyond compliance and accessible toilets and parking spaces, such as adding braille menus, creating sensory-friendly spaces or adding non-slip flooring.

The Business Accessibility Support Program is designed to provide businesses with funding, tools and practical guidance needed to improve accessibility across their physical, digital, and service areas.

Successful applicants will receive:

• 1:1 Session with an Access Consultant: Work with an Access Consultant to identify potential access improvements and create a tailored action plan. 
• Funding for a portion of the cost of accessibility upgrades: Funding is available to make accessibility improvements to your physical space, digital platform, or customer service strategies based on advice from our Access Consultant.
• E-Learning modules: Take part in practical training covering key accessibility areas: physical access, digital accessibility, and inclusive customer service.

Applications will open in December 2026 and close March 2027. All work must be completed and paid for by end of June 2027.

The Business Accessibility Support Program Operating Guidelines are currently being updated and will be available soon. It is expected that businesses will need to meet the following criteria:

• Be located within the City of Adelaide council area and actively operate or serve customers within City of Adelaide, either from a business address or a venue/operational location
• Be a for-profit business
• Have a valid Australian Business Number (ABN)
• Have fewer than 200 employees
• Be a standalone, independent business (i.e., not a franchisee, subsidiary of a larger company, or unincorporated association)
• Provide customer-facing or visitor services, such as food and drink establishments, retailers, tourism operators, accommodation providers, museums, galleries, live music venues, sport and fitness businesses, health service providers, and other businesses that interact directly with the public
• Commit to participating in all aspects of the program, including a 1:1 consultation, e-Learning modules, implementing accessibility improvements, and completing a program evaluation
• Have a commitment to ongoing improvements in accessibility beyond the program
• Be a business that operates on a regular basis, not a one-off or annual event
• Have no outstanding acquittals, compliance issues (including building, development, or environmental health/food safety), or debts to the City of Adelaide or its subsidiaries

We’re excited to help your business become more accessible and inclusive. 

If you have any questions, please contact the City of Adelaide Social Planning Team:

E: [email protected]

P: 08 8203 7203