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Library FAQs

City of Adelaide Library and Community Centres provide a welcoming, friendly and safe environment.  All Library visitors and PC users are expected to follow our Customer Code of Conduct. Appropriate and responsible behaviour is expected at all times.

Are you new to Adelaide or just visiting? We would love to know what your first impressions were like of the Adelaide City Libraries? Please take a few brief moments to fill out our online survey or have a chat with our friendly staff:

https://www.research.net/r/InternationalandInterstateVisitorsSurvey

Library Services

Where are the City of Adelaide Libraries located and what are the opening hours?

Details regarding library locations and opening hours can be found here. All City of Adelaide Libraries are closed on Public Holidays.

How can I join the library? Is there a fee to join?

If you have a library card with a South Australian Public Library you are already a member of the One Card Network and you can use this card to borrow in the City of Adelaide Libraries.  Membership is free.

I don’t have a membership with any public library. How do I join?

If you are not a library member then you can join at any one of our 3 Library Centres.  We need you to bring in some photographic identification which includes your name and address such as a driver’s licence or proof of age card.  If you don’t have this then 2 forms of personal identification with your name and address are required such as a health care card and a utility bill. Alternatively you can join online here.

If you are under 16 years of age then a parent or guardian will need to register you for a library card.

Are there study areas in the Libraries?

Our Library Centre’s are places for people to meet, talk, relax and unwind in a safe, comfortable and welcoming environment. While certain areas of the library can be quiet and some desk space is available, there are no designated study areas.

What languages other than English do you have?

City of Adelaide Libraries offer resources available for loan in the following languages;

Arabic Indonesian Polish
Chinese Italian Russian
French Japanese Serbian
German Khmer Spanish
Greek Korean Vietnamese

Most of this material is located at the City Library in Rundle Place.  As City of Adelaide Libraries are part of the One Card Network requests can be made for language items held at other SA Public Libraries.

What library services are available at the South West Community Centre?

The South West Community Centre, located at 171 Sturt Street, offers the following library services;

  • Item returns
  • Catalogue searching
  • Placing holds online
  • Booking into Digital Hub courses

View opening times.

How do I donate items?

City of Adelaide Libraries accepts donations of items provided they are in good condition and current.  Donated items will be assessed for their suitability for the collection. Acceptable donated items may be available for borrowing or if not suitable for the collection will be added to the City of Adelaide Libraries Book Sales.

Where can I find a Justice of the Peace?

The City of Adelaide offers a JP service through our libraries. Information on JP availability in our libraries can be found here.

What online resources do you have available?

As a member of the City of Adelaide Libraries you have access to a range of exciting databases and online learning resources through our Virtual Library. These Include:

  • eBooks and Audiobooks
  • Newspapers and Magazines
  • Movies
  • Learn Languages
  • Computer Skills
  • Discover Local History
  • Study Tools
  • Health and Wellbeing
  • Your Community

Click here to be taken to our Virtual Library for details on how to access these free resources.

Do you have storytelling sessions for children?

Yes all our libraries host Family Storytime sessions during term time. Click here to see session details and book online.

How can I find out what events are happening at the City Library?

City Library has a range of exciting events for all ages that cater for all interests.

Please click here to go to our Program and Events page for more information including the Events Calendar and current Events Brochure for the month.

How can I book a room for hire at the library?

The City Library has a number of multipurpose spaces which are available for booking.

Please click here to be taken the Library Spaces page for more information.

How can I volunteer in the library?

If you are interested in dedicating some of your time to a volunteer role the Adelaide City Library has a diverse range of roles. 

These include:

To view current vacancies and find out more about how to be a volunteer with the City of Adelaide, visit Be a Volunteer.          

Borrowing

How long can I borrow items for?

7 Day Loans

  • Fast Flick DVDs

14 Day loans

  • DVDs
  • CDs
  • Magazines

28 Day loans

  • Books
  • Audiobooks
  • Language kits

E-book loans

  • 7, 14 or 21 days

How many items can I borrow?

Temporary members: 5 items at any one time

Full members: 100 items at any one time across the One Card Network with the following limits:

  • 10 Audio Books
  • 5 Language Kits
  • 30 DVDs
  • 1 Fast Flick

All members: 10 eBooks from Overdrive and 10 eBooks from ePlatform

How can I renew my items online?

Items can be renewed through the Online Catalogue by accessing your personal account, called "My Account" located at the top right hand side of the catalogue page. To login you will require your library barcode number and your 4 digit PIN. If you have forgotten your PIN, please call the library on 8203 7990. For loan extensions, two extensions are available providing no one else has requested the item (e-books excepted). 

Am I contacted about overdue items?

A receipt listing your return dates can be printed or emailed when you borrow.  If you have registered an email address with us you can receive a courtesy reminder email three days prior to the due date.

I didn't find the item I want on your catalogue.  Can I suggest the library purchase the item?

We welcome your suggestions for items to be added to the library collection. Please check the Online Catalogue to see if the item is already owned by a library in the One Card Network before you submit a suggestion. If you cannot find the item you are looking for, you can click the SUGGEST ITEMS link on the Online Catalogue to submit an online request form and we will try to locate the item for you. Whilst all items are considered, not all requests can be filled.

What if I lose my library card?

If you have lost your card, please report it to the library on 8203 7990 so we can prevent any misuse of it. Treat your library card with the security that you would treat a credit card, as you are solely responsible for any items or charges that are issued to it. Cards can be replaced for the small cost of $2.50, and formal identification of name, signature and current address are required.

Can I change my PIN online?

Yes, your PIN can be changed through the Online Catalogue by accessing your personal account, called "My Account" located at the top right hand side of the catalogue page. To login you will require your library barcode number and your 4 digit PIN. Click on CHANGE PIN and follow the prompts.  If you have forgotten your PIN, please call the library on 8203 7990.

Where are the library return chutes?

24-hour library returns chutes are located directly outside of the City Library (Francis St entrance), Hutt Street and Tynte Street Libraries and outside the South West Community Centre. Items can also be returned to any SA Public Library on the One Card Network.

What happens if I lose or damage a borrowed library item?

If you lose or damage an item then a new, exact copy of the item can be purchased by you and taken to any SA Public Library for processing. Alternatively the cost to replace the item can be paid direct to the owning library.  A $5.00 processing fee will also be charged in both cases.

Computers

Do you have wireless Internet and how can I access it?

City of Adelaide Library Centre’s are hotspots for free wireless access. Adelaide Free & Internode as well as the SA Public Libraries Wireless network are available for patrons to connect with their own laptop or other wireless devices.  For assistance in setting up a wireless connection drop in to one of our libraries and ask our friendly Library Customer Services Officers for assistance.

Where can I use a public computer?

Computers are available for public use at the following locations:

  • City Library
  • Hutt Street Library
  • North Adelaide Community Centre and Library
  • South West Community Centre
  • City of Adelaide Customer Centre (25 Pirie St)
  • Box Factory Community Centre

Do you have a printer and fax machine?

Photocopying and printing services are available at all City of Adelaide libraries.

The copying machines are self-service and operate using a customer's library card. Value is added using a dispenser near the copier. Guest tickets may also be purchased for printing services. For additional assistance and information please ask our Library Customer Service Officers.

Charges for photocopying and printing from computers are as follows (per page):

  •  A4 size B&W: $0.15
  •  A4 size colour: $2
  •  A3 size B&W: $0.30
  •  A3 size colour: $4

Fax machine are not available however all City of Adelaide Libraries offer the option to scan to an email from our copying machines and this service is free of charge.

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