nbn™

1. What’s the nbn™ network?
   The nbn™ network is Australia’s exciting new landline phone and internet network designed to provide you with access to fast, reliable phone and internet services, wherever you live.
2. Why do we need it?
   With so many connected devices now in the home and workplace, the way we access and use data has changed forever. A fast broadband network will ensure Australia is ready for the next generation of connected homes and businesses.
3. What do I need to do?
   In most areas, once the nbn™ network is available, you’ll need to move your phone and internet services to it to make sure they continue working. Check with your service provider to find out whether your services will be affected.
4. How can I get the nbn™ network?
   As a wholesaler, nbn doesn’t sell directly to the public. That means once it’s in your area, you’ll need to talk to a phone or internet provider about moving your services. Whether you’re a home, or business user, they won’t be switched over automatically. To make the switch, call a phone or internet provider and ask about moving to a plan that uses the nbn™ network.
5. What if I don’t make the switch?
   The nbn™ network rollout affects almost all of us, with access expected to be available to 8 million homes and businesses by 2020. Most people will need to act to stay connected, even if they just have a landline phone.

The nbn™ network is Australia’s exciting new internet and landline phone network. It’s designed to give your business fast and reliable internet and phone services, no matter where you work.

nbn is actually a wholesaler, so you’ll need to contact your phone or internet service provider to make the switch. Standard installations are usually free of charge, but remember to check with your provider.

Developers are responsible for providing telecommunications infrastructure in their developments. To provide this infrastructure, you need to contract a carrier to install telecommunications infrastructure in your new development.

Developers can choose any carrier to service their development. If they don’t choose another carrier:

• nbn is the Infrastructure Provider of Last Resort for larger developments (100 lots or more) and for all developments in areas where nbn™ is rolling out.

• Telstra is the Infrastructure Provider of Last Resort for smaller developments (less than 100 lots), until the nbn™ rolls out in the area

You can view the nbn™ roll out map here.

Developers are asked to apply at least 6 months before the required date of service, to ensure a connection is ready when residents move in.

If you have a new or recently approved development application please visit nbn’s website to register your development and ensure it is nbn™ ready.

The nbn™ blog Connecting new developments is informative reading too, as it answers many of the frequently asked questions.

The nbn™ superfast speed tiers give your business several speeds to choose from. These range from standard speeds (nbn™ 25*, nbn™ 50* and nbn™ 100*) all the way through to business grade speeds.

Important devices

Check with your device provider that devices such as ATMs, EFTPOS, fax machines, monitored security alarms, fire alarms or lift emergency phones will work on the nbn™ network.

Additional wiring/cabling

If you’d like additional outlets at your business to connect to services over the nbn™ network, discuss this with your service provider as there may be costs associated.

Installation time

You will need to be available at your business on the day of installation. Your service provider will advise how long this should take and will aim to ensure minimal disruption to your business.

Speed requirements

Talk to your service provider about a plan and speed to suit your business’ usage and needs.

1. Check your address: To find out if the nbn™ network is available to your business, visit their website. If it isn’t available yet, just register for email updates and we’ll let you know when your business is ready to connect.
2. Prepare your business: Use the nbn™ Business Readiness Checklist to get your business ready for the nbn™ network.
3. Contact your preferred provider: You won’t be connected to services over the nbn™ network automatically, so get in touch with a preferred phone or internet service provider to discuss your connection.

* nbn is a provider of wholesale speeds to internet service providers. Your experience, including the speeds actually achieved over the nbn™ network, is determined by your service provider and the plan you choose and depends on the technology over which services are delivered to your premises and some factors outside the control of nbn (like your equipment quality and software). nbn™ wholesale speed tiers available to your internet service provider vary depending on the access technology in your area.

Switching to the nbn™ network isn’t automatic. So when the network is available to you, here’s what you need to do:

1. Contact a phone or internet provider
2. Ask about switching your phone or internet to the nbn™ network
3. Check your equipment compatibility
4. Choose a plan that suits your needs

For more information visit the nbn website or call nbn on 1800 687 626 9:00 am to 5:00 pm, AEST Monday to Friday.

• landline phones
• landline internet
• medical alarms and emergency call systems
• monitored security alarms
• EFTPOS and ATMs
• fax machines and TTY devices.

The medical alarm register was closed in June 2023. See more information.

Ask whether your equipment will work over the nbn™ network, and what alternative solutions are available. Be sure to test your equipment once any changes are made.†

Equipment connected over the nbn™ network will not work during a power blackout. Consider having an alternative form of communication handy, such as a charged mobile phone or your existing copper phone line, especially if you don’t have good mobile phone coverage at your home or business. If you have safety-critical equipment (e.g. a medical alarm, monitored fire alarm or lift emergency phone), speak to your equipment provider about alternative solutions.

† Services provided over the nbn™ network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. The switch off date is subject to change. For more information, visit the nbn website or call 1800 687 626.

Australia’s new broadband network comes with a choice of fast speeds. nbn™ 25, nbn™ 50 and nbn™ 100*.

As a wholesaler, nbn can only offer these speeds to the phone and internet service providers that you deal with on a regular basis. This means choosing the right speed and plan through your service provider is vital if you want to transform your online experience into something spectacular.

When selecting your plan, keep in mind that 25Mbps or above is considered a fast broadband speed. Check out nbn's guide and then talk to your phone and internet service provider about the plan that suits your needs.

* nbn is a provider of wholesale speeds to internet service providers. Your experience, including the speeds actually achieved over the nbn™ network, is determined by your service provider and the plan you choose and depends on the technology over which services are delivered to your premises and some factors outside the control of nbn (like your equipment quality and software). nbn™ wholesale speed tiers available to your internet service provider vary depending on the access technology in your area.