eRates information can be found by clicking here.
In formulating the proposed rates for the 2016-17 financial year, Council has considered the amount of revenue required to fund the delivery of the services and projects set out in the Integrated Business Plan. Council has also considered its other sources of revenue, the broader economic environment, and the distribution of rate contributions between various categories of ratepayers.
Council rates are determined by multiplying the applicable rate in the dollar by the valuation of rateable land in the Council area. Property valuations for the purpose of calculating rates payable are prepared on the basis of ‘Annual Value’. For 2016-17, growth from new developments and other capital improvements undertaken during 2015-16 have increased the total rateable value of land in the Council area by approximately 1%.
Council has determined to freeze the general rate in the dollar for 2016-17 at the same levels as 2015-16 for both Residential and Non-Residential ratepayers. Consequently, the majority of ratepayers will pay exactly the same amount in Council Rates for 2016-17 as they paid in 2015-16.
Council has also determined to maintain a ‘Special Discretionary Rate Rebate’ in 2016-17 to ensure any increase in rates payable for comparable properties is no more than 10%. The special rebate will not be applicable where the Annual Value of land has increased as a result of new development or other capital improvements undertaken during the year.
Those ratepayers who received the benefit of a ‘Special Discretionary Rate Rebate’ in 2015-16 may expect to pay between 0% and 10% more in Council Rates for 2016-17, based on their most recent property valuation.
Separate rates will continue to be levied for the purposes of managing and marketing the Rundle Mall Precinct and to recover funds on behalf of the Adelaide and Mount Lofty Ranges Natural Resources Management (NRM) Board.
The parameters and factors taken into account by the Council are outlined in the 2016-2017 Integrated Business Plan.
A summary of Council's 2016-2017 Integrated Business Plan is sent to each ratepayer along with the Rates and Valuation Notice.
The Local Government Association of South Australia produces fact sheets about council rates and services.
Council accepts payments of rates via Direct Debit, Visa, Mastercard, Direct Deposit, BPAY, Postbillpay, Cash, EFTPOS, Cheque or Money Order.
Electronic Payment Options
- Direct Debit allows you to either set up a monthly deduction (last Friday of the month) or quarterly deduction for your Council rates
For registration forms and service agreement, please contact our Customer Service Centre on 8203 7203 or firstname.lastname@example.org
|First Quarter||Second Quarter||Third Quarter||Fourth Quarter|
|Due Date||1 Sep 2016||1 Dec 2016||1 Mar 2017||1 Jun 2017|
|Direct Debit Date||1 Sep 2016||1 Dec 2016||1 Mar 2017||1 Jun 2017|
- Online payments on our website (Mastercard or Visa only), visit cityofadelaide.com.au/rates. You will need to have your Assessment Number available.
- Direct Deposit directly to Council’s Bank Account. BSB: 085 115 Account: 664657814. Please quote 'RA' followed by your Assessment Number.
- BPAY / BPAY View (Biller Code 36095). You will need to have your Assessment Number available.
- Postbillpay.com.au (Biller Code 0961). You will need to have your Assessment Number available.
DOWNLOAD: Direct Debit Form
Non-Electronic Payment Options
- In person by taking your Rates Notice to the Customer Service Centre (25 Pirie Street, Adelaide) Monday- Friday, 8.30am-5.00pm.
- By cheque crossed 'Not Negotiable' or money order to City of Adelaide.
- In person at an Australia Post outlet.
- By phone on 13 18 16.
What Assistance is Available?
Rebates of rates will be granted to ratepayers where the applicant satisfies the eligibility criteria for mandatory rebates under Sections 159 to 165 of the Local Government Act 1999.
Applications for discretionary rebates will be considered in accordance with the statutory provisions of Section 166 of the Local Government Act 1999, together with policy criteria as detailed in the Discretionary Rate Rebate Policy.
In providing discretionary rebates, consideration is given to whether applicants were previously proclaimed, the type and level of service delivered to people within the City of Adelaide area, the community need that is being met by activities carried out on the land and whether the activities are those that Council would otherwise need to support.
Council considers it appropriate that ratepayers who are experiencing financial hardship may apply for a postponement or remission of rates. Ratepayers who may be having difficulty paying their rates are encouraged to contact Council’s Rates Officer as soon as they can. Ratepayers with good recent payment history who commit to a formal written payment arrangement for rates will not be liable for fines and interest during the agreed payment period, provided they contact Council prior to the rates falling into arrears. In the event of default, penalties will apply in accordance with Section 181(8) of the Local Government Act 1999.
Council will apply those provisions of the Local Government Act 1999 that offer a discretionary Council funded remission of rates to eligible ratepayers: pensioners and low income beneficiaries (maximum of $100) and self-funded retirees (maximum of $50).
Council will apply those provisions of the Local Government Act 1999 that allow a Postponement of Rates Scheme for eligible State Seniors Card holders. Eligible seniors may postpone rates in excess of $500, less any concession entitlement. Interest will accrue on postponed balances as per Section 182A (12) of the Act.
Download the Application for Mandatory or Discretionary Rebate Form.
For more information please visit the State Government’s Rate Remissions page.
Ratepayers who are experiencing financial difficulties and are unable to make their rate payment by the due date are encouraged to contact Council’s rates staff on 8203 7203 at the earliest opportunity. A revised instalment payment scheme to suit their circumstances may be considered. All discussions relating to payment difficulties will be treated in confidence.
Objection to Valuations and/or Land Use
Ratepayers who believe an inappropriate valuation and/or land use has been attributed to their property are required to lodge a formal objection within 60 days of receipt of the first quarterly Rates and Valuation Notice. This is in accordance with the Valuation of Land Act (1971).
Objection forms for Residential, Non-Residential and/or Land Use are available from the Council’s Customer Service Centre by phoning 8203 7203 or by email at email@example.com.
Please note, objecting to a valuation and/or land use does not change the date for payment of council rates. Rates must be paid in full by the due date as shown on the Rates and Valuation Notice. Council will review all valid objections and advise the ratepayer in writing once assessed. Changes to the rates payable arising from an objection will be refunded (or charged) separately once the objection has been finalised.
Independent Review of Valuation
Ratepayers who feel dissatisfied with the outcome of the Objection can apply for a Valuer General Panel Valuer to review the Council valuation. If a ratepayer is still dissatisfied with the valuation after the further review, the ratepayer may apply to the South Australian Civil & Administrative Tribunal (SACAT). This is required to be completed within 21 days from the day on which the ratepayer receives notice of the Objection decision. Please note that statutory fees apply for undertaking the review.
The Local Government Act 1999 provides that Council must vary a Valuation if the Panel Valuer determines a valuation change by more than 10 per cent (above or below Council’s valuation). Should such variation result in a reduction by more than 10 per cent, the fee will be refunded.
Natural Resources Management Levy
The State Government requires councils to impose and collect a levy on behalf of the Adelaide and Mount Lofty Ranges Natural Resources Management (NRM) Board. The total amount of revenue required from City of Adelaide ratepayers has been determined by the NRM Board and the proceeds are paid to the NRM Board. This appears as a separate item on the Rates and Valuation notice. Council does not retain this revenue or determine how it is spent.
For more information about the NRM Board, see Adelaide & Mount Lofty Ranges Natural Resources Management Board or call (08) 8273 9100.