Park Adelaide app

There could be a few reasons you are having difficulty locating your ‘Bay Name’.

1. If you have selected the icon on the map and your ‘Bay Name’ is not appearing in the drop down list, it is likely that the wrong icon has been selected. You can confirm the correct section of road has been highlighted, or search by the ‘Bay Name’ from the top right section of the map screen
2. If you are searching for the ‘Bay Name’ in the top right corner of the map screen and your ‘Bay Name’ is not appearing, it may be because the map is not centred near where your vehicle is parked. Make sure the map is focused near where your vehicle is parked and try again.

You cannot reserve or pre-book a space using Park Adelaide. You must physically park in a bay prior to making payment for it.

You cannot make another payment if your ticket has already expired or you have already reached the maximum amount of time on the parking restriction. You will need to move your vehicle.

View all time limited parking bays

Park Adelaide allows you to filter the information you require to include specific parking controls.

You can select parking bay type such as paid parking, loading zone, disability bays, paid parking, time limited zones and even event parking. Simply click the toggle symbol in the upper right-hand corner of the screen and select the options you want.

Once you see an icon on the map, remember to click or tap on the Information section to see specific details for the area.

You can use the Guest login to show available bays and navigate to the available areas, then pay using a ticket machine. Alternatively, you can register for a User Account which gives you the ability to pay via the App, receive notifications and extend the period if required.

No, paying via the Park Adelaide app will cost the same as using an on-street ticket machine.

Yes. You just won’t receive a reminder to advise your time is due to expire and won’t be able to extend the period remotely. Please ensure you display your ticket on the dashboard of your vehicle.

No. The practice of our Parking and Information Officers does not alter when customers pay via Park Adelaide and they must be present at your vehicle to issue an Expiation Notice.

Park Adelaide allows you top-up your parking time as many times as you like up until the maximum time limit.

The app also offers you the unique opportunity to choose a one-off ‘Extend Stay’ option, which will allow you to extend your parking session for 15 minutes beyond the maximum time limit for a small fee.

Please be aware your vehicle cannot stay if the bay changes to a Restrictive Zone e.g. No Stopping or Bus Zone – please check the parking control information in the Park Adelaide app carefully.

Make sure your location settings are on and click on the location icon on your map which will pin point to the exact location your vehicle is parked.

The location icon on the map in Park Adelaide

No. All ticket machines are still available to pay for your parking

However, the app provides some great benefits that you’ll miss out on if using a ticket machine. For instance, you will receive a Reminder Notification when your parking session is about to expire, giving you the option to extend your time remotely using the Park Adelaide app.

Yes. We do not endorse touching your phone while driving, however most phones have voice guidance or voice activated control. You can use this to navigate to available spaces or search for available parking before you commence driving. Once parked and the motor is turned off, you can then touch your phone to complete your purchase transaction.

We encourage you to move your vehicle once your parking session has expired to avoid receiving a parking Expiation Notice.

There are no refunds for fees paid – this is the same as using a ticket machine. You can, however, use the app to pay for a shorter period initially, and then remotely extend the time using the Park Adelaide app.

Yes. However, if you’ve paid at the ticket machine, you are still able to return and buy another ticket to extend your parking up to the maximum time limit. You are not able to extend your parking session once the maximum time limit has expired.

Information about our off-street parking stations, UPark is available on the Park Adelaide app. This allows you to view their locations and the number of available off-street parking spaces.

Only paid parking bays are found on the Park Adelaide app. To view all time limited parking controls within the City of Adelaide, an interactive map is available.

View interactive parking map

Smart Parking will not change Disability Parking Permit holder concessions.

The Park Adelaide app will not affect the concessions currently provided to vehicles displaying a valid Disability Parking Permit. Although the sensor will record the time a vehicle is present in a bay, our Parking and Information Officers will continue to apply the concessions where appropriate.

When a valid Disability Parking Permit is clearly displayed in the vehicle Disability Permit holders are:

• allowed a maximum 30 minutes if they park in a permissive zone that is less than 30 minutes
• allowed a maximum of 2 hours when parked in a 30 minute or 1-hour zone
• allowed double the time when parked in a 2 hour or above zone
• If parking in a designated Disabled Parking Zone, the time limit on that sign applies (ie no extra time)

The City of Adelaide will also continue its policy where a holder of a Disability Parking Permit does not need to pay the required ‘on-street’ fee when displaying a valid Disability Parking Permit. Please note that this concession does not apply when purchasing tickets in UPark car parks or other private parking areas.